PROJECT MANAGER – ECOMMERCE FULFILLMENT

We are the leading technology recruitment and selection consultancy in Romania, working on highly specialized technologies for permanent and interim positions. Since our inception in 2001 as the first specialized IT recruitment agency in Romania we supported over 400 national and global clients in acquiring strategic IT talent for their business.

We are deeply passionate about technology and highly responsible about our work. We understand the pressure of the business and the fact that you need fast and quality results. Therefore we always go for the extra mile to deliver the best IT&C talent for your business, no matter how challenging the project may seem.

Bachelor's degree (Management, Logistics, Production - an advantage)
Minimum of 3 years of professional experience in supply chain, ecommerce, fulfillment, logistics
Experience with delivery service providers
Experience in a company that has developed and implemented an omnichannel sales strategy
Involvement in developing omnichannel and fulfillment projects from scratch is advantageous
Strong understanding of eCommerce, order processing, packaging, and transportation
Excellent written and oral communication skills
Good English language skills
Advanced level of MS Excel proficiency
Familiarity with warehouse management systems, stock management, data analysis, etc.
Excellent organizational and time management skills with special attention to detail
Ability to manage multiple projects and priorities simultaneously in a dynamic environment with the need for rapid adaptation to changing priorities
Strategic thinking with a focus on problem-solving, proactivity, and solution orientation.

In this role, you will:

Oversee inbound and outbound processes to ensure that product delivery to customers is carried out under the best conditions and within agreed timelines.
Ensure that all orders are processed correctly and in a timely manner.
Monitor and resolve any operational issues to mitigate delays and errors that may arise within the fulfillment flow.
Monitor and manage inventories to ensure stock availability; monitor and manage monthly reconciliations; understand the financial implications.
Maintain contact with transport and delivery service providers.
Supervise returns and refund processing.
Monitor all transactions.
Analyze performance metrics to identify trends and areas for improvement in the fulfillment flow.
Collaborate with inter-departmental teams to implement process improvements and enhance operational efficiency.
Monitor and maintain the viability of the eCommerce platform, in relation to our business partner, addressing any related issues to identify solutions.
Collaborate with the client's team and delivery service providers to coordinate the fulfillment flow and manage any issues or requirements.
Develop and document processes, procedures, and best practices related to the fulfillment flow.
Risk management.
Monthly and annual planning; prepare and deliver business reports and conclusions to the client focusing on achievements, challenges, and recommendations for optimizations.
Maintain continuous contact with industry developments, competitor activities to bring innovation within the company and processes.

The agency specializes in designing and implementing direct interactions between brands and consumers. For them, the client is the one who creates authentic experiences, so every day they strive to exceed limits to create meaningful connections between people. Events fall into the BTL (Below the Line) category and are created, suggested, and implemented by the agency. As a result, clients enjoy memorable brand experiences. Services are client-oriented and include brand activations, point-of-sale marketing, sales force, and ad-hoc projects.