Order Processing Specialist

Employer: Veeam Software
Domain:
  • Internet - eCommerce
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 20.06.2024
    Remote work: On-site

    Veeam(R), the #1 global market leader in data protection and ransomware recovery, is on a mission to empower every organization to not just bounce back from a data outage or loss but bounce forward.

    With Veeam, organizations achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud. 

    The Veeam Data Platform delivers a single solution for cloud, virtual, physical, SaaS, and Kubernetes environments that gives IT and security leaders peace of mind that their apps 
    and data are protected and always available.

    Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 450,000 customers worldwide, including 74% of the Global 2000, who trust Veeam to keep their businesses running.

    The Order Processing Specialist will process customer purchase orders and be responsible for administrating Veeam software licenses. The task is handled by data entry and auditing of Purchase Orders received through our distribution partners and is completed through our Customer Relationship Management software (CRM) system, Salesforce.

    Responsibilities and tasks:

    • Fulfilling orders received from distributors and Alliance partners;
    • Updating and maintaining the Veeam CRM system (Salesforce.com)
    • Maintaining good relationships on internal and external channel to ensure issues can be resolved quickly
    • Validating order information in line with updated rules and policies
    • Auditing pricing, part numbers, and ensuring policies for purchase are followed;
    • Generating licensing keys and distribute to appropriate customers for confirmation of fulfillment of orders;
    • Building licensing contracts within our CRM (Salesforce) and develops new renewal opportunities for future business;
    • Updating all CRM records pertaining to the orders;
    • Ensuring proper and consistent communication of issue status to partners, providing necessary instructions and guidelines;
    • Maintaining working knowledge of products, order fulfillment policies and procedures, contractual agreements and basic accounting processes;
    • Auditing requests information and ensuring policies for changes are followed;
    • Performing order information analysis in line with updated rules and policies
    • Participating in team meetings and taking responsibility for order processing improvement initiatives and other assigned action items;
    • Whenever required collaborating with sales, renewals, deal desk representatives of helpdesk, backend team or web team on joint issues or projects;
    • Being up-to-date with any changes to the supported products and license management
    • Being ready for regular reevaluations of skills and knowledge on the supported products and achieving defined scores;
    • Operating in an environment with frequent changes, as well as demanding situations
    • Reporting and register on time, complete and correct data required on applications and tools / applications specific internal systems
    • Performing timely execution of month end closing procedures
    • Meeting department-standard metrics while maintaining high quality performance
    • Auditing customer returns requests, create transparency, and work with Sales, Financial and the Distributor to reduce the number of returns
    • Accuracy in Fulfillment processing
    • Handling queries related to Order Bookings, Revenue Splits and Revenue recognition
    • Performing other duties as assigned.

    Requirements:

    • Previous experience in Business Administration or related field
    • Experience with order processing, accounting, customer support or services
    • Excellent verbal and written communication skills
    • Advanced level of English
    • Proficiency in MSOffice based automation tools (Excel, Outlook, etc)
    • Attention to detail and ability to multi-task
    • Knowledge of Veeam products, Salesforce, Jira and Confluence are a plus

    In Return You Can Expect:

    • A competitive mix of salary and generous benefits package which includes life insurance and a premium healthcare program for you, one adult dependent, and all your children.
    • Extra benefits. We provide meal tickets worth 35 RON a working day and a pension scheme for your future financial security.
    • The benefits platform. This is a monthly budget that you can spend on whatever enriches your life - think travel, sport, wellness, education, or language classes, to name a few.
    • Excellent career opportunities. This includes professional training and education with access to the digital library Bookster, training courses and conferences, and around 20.000 resources dedicated to improve your skills and build on your talents.
    • A multicultural team with more than 20 nationalities. Broaden your horizons by working alongside talented and energetic people with different perspectives.
    • Tailored onboarding, buddy, and mentor programs so getting started is hassle-free.
    • Employee Resource Groups. Our dedicated Veeamers form networks such as Women in Green and our Inclusion ERG. Our groups offer both a safe space to have open conversations, learning resources, and access to exclusive events.
    • Volunteering days! You will enjoy 24 additional paid hours to give back to the community. Previously we've contributed to building animal shelters, cleaning mountains, and planting trees, among others causes close to our hearts.
    • Wellness programs. It's important to us that our Veeamers feel their best, and our programs focus on work-life balance, as well as physical, mental, and nutritional wellbeing.
    • More days off. The length of your tenure at Veeam is rewarded with additional vacation days for you to take and focus on what really matters to you.

    #LI-JB1

    Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

    Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.  

    The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes. 

    By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.