Customer Representative (French-speaking) – Hybrid, Iasi

Employer: Concentrix
  • Customer Support - Client Service
  • Administrative Assistance
  • Job type: full-time
    Job level: 0 - 1 years of experience
  • Iasi
  • Updated at: 19.05.2024
    Remote work: Hybrid
    Short company description

    Life with us? It's more than just a paycheck. It's a fun-filled, future-building, community-connected, find-your-people lifestyle. We want everyone to have every opportunity to be the best version of themselves. And we offer everyone that opportunity.


    Your qualifications
    Concentrix + Webhelp is a great match if you:

    - Are proficient or bilingual in French
    - Are proactive, self-motivated, and solution-oriented
    - Have availability to work in a hybrid mode from Iasi
    - Have availability to work in shifts

    If you feel you don’t check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it’s this or another role.


    Job description
    In this dynamic role, you'll do content moderation for our client. This position is hybrid in our beautifully renovated facility and provides service support and resolution of routine problems regarding client's products and/or services.

    Reimagine your career
    Are you looking for a career change with a forward-thinking global organization? Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as our “game-changers." We're recognized with awards like "World's Best Workplaces," “Best Companies for Career Growth, and “Best Company Culture,” year after year.

    We’re on the lookout for French-speaking Customer Representatives (hybrid) to join our team of game-changers who engage with customers from top brands that could be from tech, finance, travel, fashion, healthcare, or another leading-edge industry.

    Career growth and personal development

    We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix + Webhelp, there’s real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

    What you will do in this role

    As a Customer Representative on our team, you will:
    - Review customer requests and expectations and respond to them according to their needs and situations
    - Manage multichannel interactions (voice, email) to ensure a consistent customer experience
    - Develop your skills and learn how to use software solutions that improve people’s lives
    - Champion better brand experiences for our customers and clients

    Other info

    What’s in it for you
    - In this role, we offer benefits that help you support your unique lifestyle:
    - Full-time indefinite contract
    - Performance bonus
    - The option to choose from a board range of flexible benefits through MY Benefit Platform
    - Possibility to work from home
    - Medical Subscription
    -Bring-a-friend (referral) bonus opportunities
    - Full paid training on the company and the project you'll be working on
    - Career development programs, specialized courses, and language classes

    Reimagine the best version of you!
    If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix + Webhelp their “employer of choice.”

    Concentrix + Webhelp is an equal opportunity employer
    We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

    Eligibility to work
    In accordance with Romania’s law, only applicants who are legally authorized to work in Romania will be considered for this position.