Services Sales Consultant

Employer: The Access Group
Domain:
  • Retail - Trade
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • Timisoara
  • Updated at: 23.06.2024
    Remote work: Hybrid
    Short company description

    The Access Group is one of the leading providers of business management software to small and mid-sized organizations in the UK, Ireland, and Asia Pacific. Over the past years, we’ve gone from almost 1,000 to 6,000 people. We help over 60,000 customers across commercial and not-for-profit sectors become more productive and efficient.
    Our Global Operations Center in Romania is on a journey of continuous growth and want to engage with top talent around the country. Headquartered in Timisoara, we offer you the possibility to work remote and join our offices at your choice.
    Helping everyone at Access Love work and Love life is at the heart of everything we do. It shapes how we do things and allows us to create a place where people want to be and can be at their best.
    We’re passionate about our values, which guide how we all make decisions and get things done. We love to make our customers lives easier so our value to ‘Make Access better every day’ is one we’re obsessed with. From attracting the right people, helping them grow and be the best they can be, we’re helping people at Access to love what they do and be happy.

    Requirements

    With a focus on excellence and customer satisfaction, we are expanding our team and seeking a dynamic Services Sales Consultant.

    As a Services Sales Consultant, you will play a pivotal role in sourcing and bringing in Services Sales orders from opportunities with our existing customers to help to further enhance their software adoption. You will be responsible for achieving targets on Services Orders, margin, and ensuring high levels of customer satisfaction.

    Your role will involve executing and closing opportunities related to campaigns and services offerings that are positioned to our customers, or sourced from inbound customer requests.

    You will lead on gathering requirements for Services engagements and liaising with our teams of Services experts to scope projects for ad hoc work, positioning the value of Services, and establishing success criteria our customers can achieve.

    Day-to-day, you will be:
    · Proactive in identification, qualification, and maximisation of consulting opportunities.
    · Acting as an ambassador for Access consulting to clients.
    · Pro-actively updating your industry and product knowledge.
    · Working with the sales team, customer success and professional services teams to generate, develop and close consulting opportunities.
    · Develop strong business relationships with client contacts and across the whole Access organisation.
    · Translation of client business and technical outcomes into proposed system or integration solutions.
    · Feedback to product & engineering teams to ensure requirement gaps identified in our solutions are investigated and considered for future releases.


    Responsibilities

    Key Responsibilities:
    · Selling consulting services to existing customers to facilitate their successful adoption of our solutions.
    · Where applicable, you will be responsible for engaging SMEs from the consulting teams to architect the best solution for the customer.
    · You will manage the process from opportunity development, service proposal, internal approvals, negotiating through to signature and the securing of consulting resources where applicable.
    · You will work in close collaboration with the CS/Consulting leads on establishing the work effort, timeline, price estimates and delivery method to ensure a smooth transition from point of engagement to delivery.
    · You will be responsible for ensuring the outcomes and success criteria you have captured are handed over to the consulting and customer success teams.

    About you:
    · You will have a competitive can-do attitude, be naturally curious and interested in driving great customer outcomes, with a great ability to build rapport with customers and colleagues.
    · You will be able to demonstrate and articulate the value Access solutions bring to an organisation.
    · You will communicate with prospects, engaging over video conferencing technology.
    · You will have the ability to translate business requirements/outcomes into workable technical solutions from our suite of Access products.
    · You will have a good commercial understanding and be able to negotiate, handle objections and agree pricing for services.
    · Have a solid understanding of how our services are delivered.
    · Be a great internal networker, and build relationships across functions such as sales, professional services, product, and customer success teams where appropriate.
    · To be considered you must have experience either in a similar role in a software company, or have previous experience of software implementation, professional services ideally in similar products to the Access suite.

    As a well-rounded Services Sales Consultant, your Skills and Experiences likely include:
    · Ability to demonstrate knowledge of the consulting delivery process.
    · Act with integrity, loyalty, and honesty.
    · Ability to engage with key stakeholders from a wide range of roles and seniority within a prospect organisation.
    · Able to work on own initiative.
    · Ability to work to deadlines under pressure.
    · Able to prioritise a demanding workload.
    · Self-motivated.
    · Excellent time management skills.
    · Excellent communication skills, telephone, email and written.
    · Attention to detail.
    · Develop positive relationships, co-operation with, and support for colleagues and clients.
    · Demonstrate a positive approach.
    · Show a commitment to self-development and lifelong learning

    Other info

    What does Access offer you?

    We are a growing software company and we deliver on what we say we do. We take the development of our people very seriously! We will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference.
    You will get:
    • Healthy, friendly, and inclusive culture.
    • Flexible working hours.
    • Competitive salary package.
    • Great Holiday Package - starting from 25 - which goes up the longer you’re with us.
    • Charity day - day off paid by the company for volunteering activities.
    • Private Healthcare & Life Insurance.
    • Sport Allowance Eligibility.
    • Meal tickets.
    • Referral Bonus.
    • Christmas Bonus.
    • Big Break - all-inclusive holiday paid by the company.

    At Access we’re all about helping everyone Love Work and Love Life. Why? Because we believe people can only be their best when they can be themselves. So, if you are excited about this role, but your past experience doesn’t match perfectly, we’d still love to hear from you. You might just be whom we are looking for.

    We love the fact that we’re all different. We believe by having more diverse perspectives at work improves how we run our business, helps us to better support our customers, and when you think about it, it’s just more fun!

    What’s holding you back? Come and be part of our Amazing Access Family!
    Love Work. Love Life. Be You

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