IT Compliance and Quality Control Officer

Randstad Digital is a trusted digital enablement partner that facilitates accelerated transformation for businesses by providing global talent, capacity, and solutions across specialized domains.

Embracing a talent-first philosophy, we support tech experts throughout their working lives and ensure they develop the skills they need to be at the forefront of innovation.

Position overview
We are looking for a new colleague to join us as an IT Compliance and Quality Control Officer in a complex project in collaboration with our client, a multinational professional services brand of firms, the second-largest professional services network in the world, considered one of the Big Four accounting firm.
The IT Compliance and Quality Control Officer will be a member of the Global Hosting Services (GHS) Infrastructure Operations team and comes to the organization having experience in quality control especially in IT Information Security area with a background in IT infrastructure services. The role holder will be responsible for managing and coordinating GHS Operations Information Security related projects, compliance audits and supporting compliance activities primarily in relation to the GHS.


Requirements:
• Minimum of 5 years in IT infrastructure services, preferably hosting services, and at least another 2 years of experience in managing Quality Control and/or Assurance, Compliance, Certification, Information Security or related activities;
• Demonstrated understanding/commitment to ITIL processes and standards;
• Demonstrating knowledge of task-planning and resource allocation; time management, finance and quality management; teamwork dynamics and effectiveness; analytics and metrics monitoring and reporting; and documentation and recordkeeping;
• Excellent communication skills, analytical ability, exercising professional skepticism, strong judgment and leadership skills, and the ability to work effectively with Leadership and team members;
• Working and collaborating with multicultural teams in multiple locations;
• Utilizing interpersonal skills by collaborating effectively; communicating clearly, concisely and tactfully with senior management, clients, peers, and staff;
• Ability to identify and communicate complex technical issues to both technical and non-technical business representatives;
• Experience in security aspects of multiple operating systems, applications, communications and network systems and protocols;
• Demonstrate expertise in securing (hardening) operating systems in production environments, with primary emphasis on Microsoft and Linux based systems;
• Knowledge and administration of common cloud providers (Azure, GCP, AWS) and virtualization technologies (Hyper-V, VMware);
• Working both as a collaborative member of a high-performing team and working independently and proactively;
• Be capable of working autonomously and manage his/her workload;
• Practical experience in scripting solutions to meet specific needs (e.g. PowerShell, Splunk, etc);
• Experience in using data analysis and business intelligence tools like Alteryx, Power BI or Tableau is an advantage;
• Demonstrating knowledge of information security, procedures and reporting standards, in particular SOC2 type 2 and ISO 27001 in the context of cloud and on prem hosting services;
• Experience in implementing or operating with compliance standards and frameworks such as ISO 27001, SOC 2, etc. Ability to understand the legal and regulatory requirements and business drivers, and to integrate these into the operating model;
• Ability to design, evaluate and document process improvements;
• Experience in leading process improvement teams and interacting with technical managers and development teams;
• Understanding of various sovereignty restrictions (local, regional, global) applicable to systems and data based on existing jurisdictions.
• At least a Bachelor’s Degree in Computer Science or related field;
• Good communication skills;
• Good level of reading, written and spoken in English.

Responsibilities:
• Providing guidance to GHS Operations team on control design and implementation to support ISP and third party audit activities;
• Drive remediation/hygiene/continuous improvement efforts including recommending solutions as well as driving projects to a successful conclusion to improve overall compliance maturity in the team;
• Working with Asset and Configuration Management across the GHS;
• Maintaining compliance with Change Control Processes and adhering to standards and documentation;
• Leading initiatives with third-party service providers to maintain and improve quality, compliance and consistent delivery of service to published SLAs;
• Working with the GHS Operations team and with NIS Vulnerability and other relevant teams on continuous improvement of Vulnerability Management in GHS space, coordinating a GHS Operations team’s response in case of critical vulnerabilities identified, or similar events;
• Identifying opportunities to automate and streamline processes to maximize efficiencies;
• Identifying opportunities to report on controls compliance to provide leadership with greater insights;
• Driving report creation, consolidation, and analysis, by utilizing Microsoft Office and G Suite tools, to create deliverables;
• Creating and producing presentation slides; practice methodologies and tools; policies and procedures; and/or other standard business communications;
• Responsible for collation of data and the distribution of periodic and ad hoc operational/compliance reports as required;
• Anticipating and negotiating consensus amongst diverse groups while creating a positive impact in the activities of others not in their own reporting structure;
• Ability to travel internationally to facilitate compliance audits and activities (approximately 20%);
• Being responsible for awareness and compliance with all aspects relating to policy and guidelines of the Information Security Management System (ISMS), including but not limited to the Information Security Policy (ISP);
• Defining plans and coordinating activities to meet new/changed ISP requirements in the GHS domain;
• Performing all related job functions following established processes and procedures in order to preserve the confidentiality of information hosted and managed by the PwC IT Service Ltd. From unauthorized disclosure;
• Protecting the integrity of information hosted and managed by the PwC IT Service Ltd. From unauthorized or accidental modification, and protecting the accuracy and completeness of this information;
• Being responsible for reporting any (known or suspected) breach in information security or policies;
• Representing GHS Ops at compliance and risk related meetings and audits.

Benefits
• Attractive salary package according to your experience and seniority bonus;
• The 13th salary depending on company’s performance;
• Bonus for internal recommendations;
• Meal tickets;
• Private health insurance, including dental services and psychological consultations;
• Flexible working hours (core-hours system);
• Access to over 600 sports centers in the 7Card network;
• Online language courses: English and French;
• Access to the e-learning platform;
• Access to technical training programs / workshops, as well as other technical events (both as a participant and as a speaker);
• Development opportunities through involvement in internship & mentoring programs;
• Access to soft-skills programs and workshops;
• Access to various internal events and team-buildings;
• Access to international opportunities for career development with challenging and exciting projects in a dynamic international working environment;
• Paid days off offered for involvement in volunteering activities and for bank holidays occasion.
Kindly note that only suitable candidates will be contacted.
Our recruitment process steps are taken remotely.
Randstad Digital Romania is part of Randstad Digital - a global group that gathers all the tech companies under the umbrella of Randstad.
Randstad Digital was announced on August in Romania, it is represented by the former Ausy Technologies Romania.
The company has been present in Romania since, with constant growth.
Randstad Digital Romania has offices in Sibiu and Bucharest, and works with clients on a vast range of projects across diverse industries, among which Automotive, Heavy industry, Transportation, Finance, Services, Security & Biometrics, Tourism, Platforms & IoT, Telecom & Mobile and more.
How do we really make the difference? It’s all about our team!
Randstad Digital Romania is founded on the excellence of our engineers and we consider our crew to be our most valuable asset. Our Agile software team consists of over 400 highly skilled specialists spread all over the country. We rely our success on our talented, determined and creative colleagues. Our culture encourages our people to innovate, challenge, explore and grow!
We are dedicated to providing the best features based on our partners' needs, to integrate and manage the right mix of services for a hybrid customized solution. Our goal is to keep the quality of our expertise at a top level and keep our partners’ costs in the right balance.
Randstad Digital undertakes to protect all personal data entrusted to it. We will ensure that your personal data is processed in a manner that ensures appropriate security and confidentiality.