Customer Service Advisor with Serbian/Croatian

This role is based in the Michelin Europe Central and Central Asia HQ in Bucharest, where our colleagues deliver excellence in Marketing and Sales, Quality, Cartography, IS/IT, Communication, Personnel, Finance, Service to Customer, Legal and Purchasing.   


What we're looking for:

• Advanced or native Croatian/ Serbian speaker;
• Fluency in English;
• Strong communication skills;
• A team-worker attitude and customer-oriented approach;
• Negotiations skills & problem solving attitude.

The Customer Service Advisor will:
Manage Order & delivery
• Captures, records and commits customer orders according to customer needs, agreement and defined service level;
• Proposes product alternatives in case of phase-out or shortage;
• If relevant, optimizes, plans and coordinates the delivery with customers and partners.

Monitor Execution
• Handles customer orders portfolio and monitors execution;
• Liaise with the relevant partners to ensure on-time deliveries and service commitment;
• Proactively alerts customer in case of any event, delay or failure regarding the service commitment and engages in the search for a solution to the customer;
• Informs and follows up with customers.

Manage Request
• Captures customer’s requests & claims;
• Analyses and provides issue resolution or appropriate answer;
• Contacts, follows up and closes the loop with customer;
• Performs basic root cause analysis and implements corrective actions to eliminate reoccurrences;
• Shares recurring problems with the relevant internal partner(s) in order to find solutions.

Support sales
• Seizes opportunity to up-sell and cross-sell in response to Customer orders, requests and portfolio management

Apply and improve work methods
• Applies standards and procedures (including internal control rules & embargo);
• Contributes to continuous improvement to enhance work methods and customer satisfaction.


  In Michelin we offer:

• Flexible work schedule and home-office options
• A customizable benefits package with options to choose: gym access, medical or dental services, private retirement pension, deduction of public transport costs, cultural activities vouchers etc.
• Private medical subscription;
• Life insurance;
• Lunch vouchers and discounts;
• Deduction of vacation costs.

How we recruit: Once you submit your application, one of our recruiters reviews it. If your profile fits our role:

• We have a phone call to get to know each other;
• We hold assessments to see your language skills and competencies;
• We meet in a face to face (or online, depending the context) interview, with a recruiter and the hiring manager.

Pass all stages with flying colors, and we’ll send you our offer.


LET’S INSPIRE MOTION FOR LIFE

Where do success and ideas come from? We strongly believe they come from collective intelligence.

Our talents, people and employees are the source of purposeful and sustainable innovations. That’s why we care about developing and enhancing their strength, and we ensure them a tailored professional journey across units and countries. What drives us is the spirit of unlimited innovation, which we all possess.

Our goal is to cultivate and nurture that spirit, by questioning the status quo, improving our way to do things. Therefore, we are always optimistic as to overcome the challenges of tomorrow. That’s our mission as an employer: inspiring innovation in all of us, to build a better life in motion for you and for everyone.


Michelin, a leader in the field of tires, is dedicated to sustainably enriching the mobility of goods and people through the production, distribution and marketing of tires for each type of vehicle. It also offers innovative business support services, digital mobility services and publishes travel, hotel and restaurant guides, maps and atlases. Michelin has over 4500 employees in Romania: 3 factories (2 in Zalău and 1 in Florești - Prahova), as well as a commercial network, and a center for shared services, in Bucharest. The office in Bucharest also hosts the coordination center for the Central Europe and Central Asia region.

Benefits

• Annual bonus
• 13th salary
• Relocation bonus
• Holiday bonus
• Medical subscription
• Dental subscription
• Medical insurance
• Life insurance
• Gym membership
• Private pension
• Trainings
• Courses
• Certifications
• Bookster subscription
• Transport cost reimbursement
• Catering / free lunch
• Discount for company products / discount for services of partner companies
• Payment / Compensation for extra hours
• Choose your benefits within a maximum budget
• Extra days off
• Flexible work schedule
• Teambuildings / trips
• Parties / company events
• Laptop
• Mobile phone
• Parking space
• Fun / Relax Area
• Meal vouchers
• Holiday vouchers
• Cultural vouchers
• Gift vouchers