Technical Support Engineer (FinStarter Program)

FinStart Rotational Program – Technical Support Engineer  

​Finastra is actively seeking talented, ambitious, and curious individuals to join our FinStart Program starting in Summer 2024.  This unique development program is an excellent opportunity to accelerate your career, by enhancing your skills, building meaningful relationships, and participating in challenging and innovative projects while rotating through various areas of the firm. 

​You will be supported with mentorship and training throughout the program to help guide your career development and while you take on various challenges you will get to work with awesome people in a highly collaborative environment.  

​Here’s what you can expect. 

• ​ A structured, high touch 2-year development program, offering a wealth of learning opportunities within the Engineering paths to enhance your technical and soft skills
• A 12-month rotation, allowing you to gain invaluable experience and exposure within various business units to gain a holistic understanding of Finastra
• An accelerated learning program that will prepare you for success as the high performers of tomorrow, coaching, networking opportunities, project work assignments, access LinkedIn learning courses, and ongoing technical training to develop highly transferable technical skills
• Opportunities to embrace a global experience and become part of a community, fostering team building, expanding your network and accelerating your personal and professional growth 
• A chance to learn more about the fintech industry and how you can contribute to an exciting new world of open finance
• A tailored salary and bonus scheme, accompanied by a talent management review process designed to recognize and advance your exceptional performance.  
• To enjoy a healthy work-life balance with our unlimited vacation policy, encouraging personal well-being and flexibility 

What you’ll do. 

Within each rotation you will be placed into the technical support engineering teams and will support on a variety of activities, for example: 

• Participate in software design meetings and analyses user needs to determine technical requirements 
• Technical design, systems analysis, coding, unit and integration testing of changes to existing applications. 
• Create Unit Tests, with the goal of increasing test coverage of overall system 
• Reproduce issues on the local environments, searching for potential workarounds to minimize client downtimes, reviewing source code and building scripts to fix corruptions with the assistance of senior colleagues when necessary
• Perform technical investigation of the issues reported, providing adequate solutions where feasible and/or complete analysis details to R&D teams
• Support and Enhance Nightly Build Automations 
• Interact with internal stakeholders to deliver various technology solutions 
• Be an active team player in an agile development environment 
• Maintenance of existing features/modules 
• Interpreting internal/external business challenges and recommending design solutions or best practices to improve products, processes, or services 

​Rotation pathways will depend on various factors, including your career interests, development needs, location, and business demands. Once you have completed the FinStart Program, you will have the opportunity to align yourself with an area of our business based on your interests, capabilities, and business need. 

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​What you’ll need. 

• ​A desire to learn and grow professionally across one or various functions within the firm 
• ​Knowledge in Business, Computer Science, Electrical/Computer/Software Engineering, Mathematics, or related disciplines  
• ​Good knowledge of C/C++, including debugging skills and some experience with debugging tools like Visual Studio
• Good knowledge of SQL, and basic knowledge of C#
• Knowledge of database technologies such as Oracle, and advanced experience with Windows operating system
• Strong communication skills 
• ​Curious and comfortable with ambiguity 
• ​Flexibility and ability to work in a fast-paced environment 
• ​Demonstrated problem solving and analytical skills 
• ​Self-starter, ability to work in a virtual environment as needed