Customer Representative (Bilingual: Italian/English) – On-site, Bucharest

Employer: Concentrix + Webhelp
Domain:
  • Customer Support - Client Service
  • IT Hardware
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 23.04.2024
    Remote work: On-site
    Short company description

    We are a global community of passionate, fun-loving people who thrive on making a difference on behalf of the world's most exciting brands. We put our people at the center of everything we do, and we give them the resources to make the most of their time with us.

    Requirements

    Your qualifications
    Concentrix + Webhelp is a great match if you:
    • Are proficient or bilingual in Italian and English
    • Have a bachelor’s degree (preferably in a technical domain)
    • Are proactive, self-motivated, and solution-oriented

    If you feel you don’t check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it’s this or another role.

    Responsibilities

    Job description
    In this dynamic role, you'll interface with customers via inbound/outbound calls and/or via the Internet. This position is onsite in our beautifully renovated facility and provides service support and resolution of routine problems regarding client's products and/or services.

    Reimagine your career
    Are you looking for a career change with a forward-thinking global organization? Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as our “game-changers." We're recognized with awards like "World's Best Workplaces," “Best Companies for Career Growth, and “Best Company Culture,” year after year.
    We’re on the lookout for Italian/English-speaking Customer Representatives (on-site) to join our team of game-changers who engage with customers from top brands that could be from tech, finance, travel, fashion, healthcare, or another leading-edge industry.

    Career growth and personal development
    We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix + Webhelp, there’s real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

    What you will do in this role
    As a Customer Representative on our team, you will:
    • Review customer requests and expectations and respond to them according to their needs and situations (ex. different issues regarding mobile devices, laptops etc.)
    • Manage multichannel interactions (e.g., voice, email, social media, or chat) to ensure a consistent customer experience
    • Develop your skills and learn how to use software solutions that improve people’s lives
    • Champion better brand experiences for our customers and clients

    Other info

    What’s in it for you
    In this role, we offer benefits that help you support your unique lifestyle:
    • Full-time indefinite contract
    • Performance bonus
    • The option to choose from a board range of flexible benefits through MY Benefit Platform
    • Medical Subscription
    • Bring-a-friend (referral) bonus opportunities
    • Full paid training on the company and the project you'll be working on
    • Career development programs, specialized courses, and language classes

    Reimagine the best version of you!
    If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix + Webhelp their “employer of choice.”

    Concentrix + Webhelp is an equal opportunity employer
    We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

    Eligibility to work
    In accordance with Romania’s law, only applicants who are legally authorized to work in Romania will be considered for this position.