Customer Support with English - Back Office

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Employer: TDCX
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 28.05.2024
    Remote work: Hybrid
    Short company description

    TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

    TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

    We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

    From our world-class workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

    Requirements

    What are we looking for?

    Experience in a customer service position

    C1 level of English

    High emotional maturity and passion for customer experience

    Decisive, action-oriented, results-focused, able to work independently and able to handle diverse situations

    Able to adapt and respond to different types of characters, as you will need to be tolerant, exhibit empathy and be patient

    Effective communication skills on both technical and non-technical topics to customers and team members.

    Responsibilities

    What is your mission?

    Provide excellent support experience to customers via chat/mail.

    Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.

    Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.

    Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.

    Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures

    Build sustainable relationships and engage customers by taking the extra mile

    Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

    Other info

    Top reasons to work with TDCX:

    Attractive remuneration, great perks, and performance incentives

    Medical Subscription

    Free coffee and tea at the office

    Engaging activities and recognition programs

    Strong learning and development plans for your career growth

    Positive culture for you to #BeMore #BeHappier at work

    Be coached and mentored by experts in your field

    Join a global company with 26 years of experience and more than 350+ industry awards


    Who is TDCX?

    TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

    TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

    We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning more than 350 industry awards, including being one of the best companies to work for in Asia.

    From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

    Benefits

    • Medical subscription

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