Renewals Specialist

The Access Group is one of the leading providers of business management software to small and mid-sized organizations in the UK, Ireland, and Asia Pacific. Over the past years, we’ve gone from almost 1,000 to 6,000 people. We help over 60,000 customers across commercial and not-for-profit sectors become more productive and efficient.
Our Global Operations Center in Romania is on a journey of continuous growth and want to engage with top talent around the country. Headquartered in Timisoara, we offer you the possibility to work remote and join our offices at your choice.
Helping everyone at Access Love work and Love life is at the heart of everything we do. It shapes how we do things and allows us to create a place where people want to be and can be at their best.
We’re passionate about our values, which guide how we all make decisions and get things done. We love to make our customers lives easier so our value to ‘Make Access better every day’ is one we’re obsessed with. From attracting the right people, helping them grow and be the best they can be, we’re helping people at Access to love what they do and be happy.

Early careers – first years of experience
Background in client facing roles or sales
Working knowledge of preferred
Strong work ethic and negotiation skills
Able to evidence strong resilience and objection handling
Strong communication skills. Provide excellent customer service at all times
A True Team Player. Strong collaborator and communicator, both to customer and to internal teams including all on the account management team

Own and deliver the NRR / Churn targets / Cross Sell & Up Sell Targets within your allocated portfolio of customers
Analyse your renewing customer data ensuring accuracy prior to customer engagement
Accurately build and then maintain renewal opportunities in Salesforce
Engage Sales Account Managers and Customer Success Managers to review upcoming customer renewals, agreeing the renewal strategy and customer engagement style
Provide accurate forecasting of your future customer renewals
Ensure the customer experience through the renewal process meets with Access expectations
You will be proactive in approach to secure renewal revenues early
Work with the CSM team to continuously improve adoption, customer satisfaction and retention
Continually look for new and better ways of secure and retain our customers
Encourage innovation within the team
Build and manage productive relationships with key stakeholder groups including our sales teams, professional services, support, operations functions, product and development

What does Access offer you?

We are a growing software company, and we deliver on what we say we do! We take the development of our people very seriously and we will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference.

In addition to our standard benefits of 25 days holiday and a competitive salary, you will get:

Private Healthcare
Private Life Insurance
Christmas Bonus
Referral Bonus
Meal Tickets
7 Card gym standard membership paid by the company
At Access, we’re all about helping everyone Love Work and Love Life. Why? Because we believe people can only be their best when they can be themselves. So, if you are excited about this role, but your experience doesn’t match perfectly, we’d still love to hear from you. You might just be who we are looking for.

We love the fact that we’re all different. We believe by having more diverse perspectives at work improves how we run our business, helps us to better support our customers, and when you think about it, it’s just more fun!

What’s holding you back? Come and be part of our Amazing Access Family!

Love Work. Love Life. Be You.