Procurement Operations & Client Service Desk Consultant

Employer: Chain IQ Services
Domain:
  • Acquisitions - Logistics - Supplies
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 19.04.2024
    Remote work: Hybrid
    Short company description

    GLOBAL LEADER IN INDIRECT PROCUREMENT

    Our purpose is to transform non-strategic procurement costs into strategic company value – ‘non-core for you, core for us’.

    - We unlock important client value derived from latest procurement technologies, collective purchasing power of our clients as well as leading market insights and domain expertise.

    - We deliver tailored high-quality services based on understanding our client’s business and strategy. We adopt a client-centric approach which supports cultural match and business integration building trust for long term business partnerships.

    - We apply latest risk, sustainability and social responsibility practices strengthening procurement resilience. This supports ethical operations, business standards and biodiversity whilst minimizing environmental impact.

    Let's get in touch on

    LinkedIn: Chain IQ Group AG
    Instagram Chain IQ Group (chain_iq_group)

    Requirements

    - Working with onshore functions to ensure optimal use of Operational Procurement & Client Service Desk systems and capabilities

    Responsibilities

    Overall accountability for:
    - first level support for internal business partners, external procurement partners and third-party providers in line with agreed SLAs, OLAs, KPIs, including response and resolution times
    - handling, maintenance and documentation of client requests, queries and resolution through their ticketing solution against a defined service catalogue.
    - maintenance of knowledge management systems and client education material (e.g. ‘how to’ guides) to ensure ongoing efficiency and effectiveness of process and client satisfaction
    - day-to-day operational process management and support of relevant operational and P2P processes to ensure accurate and timely ordering and receipt of goods and services (e.g. supplier on-boarding, catalogue management / maintenance, other master data management / maintenance, help desk queries (voice and written), PR/PO processing and assistance etc.)
    - optimized and compliant use of defined procurement processes, platforms and channels through continuous improvement (supported by in-house process excellence resources), end user education, P2P platform roll-out / expansion / enhancement (including data / gap analysis, testing, end user training and change management)
    - ensuring functional KPIs, SLAs and other performance objectives are met
    - responsible for maintaining an effective internal controls framework across all Chain IQ group

    Other info

    Chain IQ is a leading global independent indirect procurement service company providing strategic, tactical, and operational procurement services for its clients. Chain IQ operates from 6 main centers and 14 offices around the world – headquartered in Switzerland with hubs in Zurich, New York, London, Singapore, Mumbai and Bucharest to service more than 49 countries (including Germany, Poland, China, Hong Kong, Japan and Australia) and over 60 clients. Chain IQ’s growing team of 650+ experts is known for generating significant value via 3rd party spend management through volume bundling from its global clients, digitalization of procurement processes as well as achieving latest ESG standards.

    In order to provide our clients continuously with an excellent service, we want to further strengthen our team and are therefore looking for an experienced Procurement Specialist.

    Benefits

    • Medical insurance
    • Trainings
    • Courses
    • Certifications
    • Bookster subscription
    • Flexible work schedule
    • Short Fridays
    • Parties / company events
    • Laptop
    • Fun / Relax Area
    • Meal vouchers

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