Sales Support Specialist

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Employer: Swicon IT Services
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 24.04.2024
    Remote work: Hybrid
    Short company description

    SwiconGroup is one of the leading members of the IT arena for almost a decade, since 2017 present also in Romania.

    Requirements

    • First-level university degree or equivalent experience.
    • Mastery in English OR German OR Spanish OR French OR Italian
    • Typically, 2-3 years of related experience (e.g., sales support, customer service, general support roles).
    • Advanced communication skills with the ability to convey medium-impact messages clearly (verbal, written, and presentation) to internal and external peers and management.
    • Good command of PC and Microsoft Office pack

    Competencies:
    • Mentality adapted to Customer Services
    • Conflict resolution abilities
    • Expert problem-solving and analytical skills.
    • Pro-activeness, receptivity
    • Good training skills
    • Excellent teamwork skills
    • Good organizational skills, structured approach
    • Expert time management skills
    • Quality-oriented mindset with meeting tight deadlines
    • Change management skills

    Responsibilities

    • Provides support to the sales team and/or sales operations on the special pricing process using all communication (written, and verbal).
    • According to the required quality standards, validates requests from customers, partner/support partners, sales representatives, and / or trade groups, respecting the agreed deadline;
    • Creates or verifies profitability analyses and scenarios to determine the most profitable promotion of promotional products for each application in the specially priced process; if an offer is not in compliance with the rules and documentation in place, the price request is refused and a less aggressive price is required.
    • Check whether the prices, discounts, and other data are correct according to the process documentation in place and have or require in electronic format the necessary approvals for processing requests.
    • Prepares and reviews materials to communicate issue resolution for external customers, coordinating with external-facing representatives as appropriate.
    • Owns and reviews reports detailing performance indicators, sales trends, and other sales data-related analysis; highlights implications, drawing conclusions and recommendations from trends and observations.
    • Manages post-sales order management (e.g., specialized product builds, performance reports, data analysis); handles a limited number of the most complex customer accounts
    • Manages relationships with other departments and support groups (e.g., internal sales, audit, operational support, delivery) to resolve highly complex issues.
    • Ensures resolution of open order (backlog) report by coordinating team members and reaching out to supply chain or factory to determine the source of delay; communicates status and ensures any escalated issues are resolved.

    Other info

    • Excellent learning opportunities! Variety in your work and a fantastic, informal work atmosphere.
    • A challenging environment that will stimulate you to grow as a professional!
    • A great foundation for your career!
    • Grow with us! Your role will develop over time, so you can increase your experience and responsibilities. So, you can advance faster and further in your future career.
    • A friendly and welcoming work environment with an international working atmosphere where you can practice and learn new language skills with a diverse mix of colleagues and clients.
    • A dynamic work environment with a culture that is open, innovative, and performance-orientated.

    Benefits

    • Medical subscription
    • Laptop
    • Meal vouchers

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