Customer Success Account Manager

Veeam(R), the #1 global market leader in data protection and ransomware recovery, is on a mission to empower every organization to achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud. 

Headquartered in Columbus, Ohio, with offices in more than 30 countries, Veeam protects over 450,000 customers worldwide, who trust Veeam to keep their businesses running.

The Senior Customer Success Representative, Strategic accounts, UK&Ireland a high-touch, customer advocate responsible for ensuring strategic Veeam customers are successfully leveraging Veeam' solutions that help drive higher renewal rates, additional upsell/cross-sell opportunities for the sales organization, and an increased number of references and/or case studies.

Your tasks will include:

• Work with the customer through the onboarding phase, ensuring a timely and successful installation 
• Build strong working and strategic relationships with clients, acting as a knowledgeable and trusted advisor for current product offerings as well as future expansion opportunities 
• Conduct proactive customer/account health checks and escalate matters as required 
• Help drive new case studies and references with assigned customers 
• Work closely with the Renewals team to help drive high renewal rates 
• Ensure that all Veeam team activities that touch the customer are in alignment with the customer's business objectives and use cases so the full potential of their Veeam solution can be realized 
• Act as an escalation liaison between the customer, Veeam Technical Support, and Product Development to help resolve technical issues blocking product adoption 
• Provide feedback to the Product Management team on key features or product limitations that are inhibiting usage and growth  

What we expect from you:

• Proven relevant work experience 
• Fluency in English 
• Experience working in a post-sales Customers Success role  
• Demonstrated patience, understanding, and empathy in order to effectively manage conflict and concerns 
• Ability to adapt to changes in roles and responsibilities 
• Self starter with a passion for customer success 
• Experience gathering and analyzing customer success metrics including current usage and key growth stats
• Understanding virtualization technologies such as VMware and Hyper-V

We offer:

• Private medical insurance for you, one adult dependent, and your children
• Meal tickets
• Private pension plan
• Life insurance
• Vision reimbursement
• Annual leave and additional vacation days based on tenure
• Cafeteria Benefit Plan where you will be able to flexibly customize your benefits package based on your budget and personal needs
• Veeam Care Days - additional 24 hours for your volunteering activities
• Professional training and education, including courses and workshops, internal meetups, and unlimited access to our online learning platforms (Percipio, Athena, O'Reilly) and mentoring through our MentorLab program.

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Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.  

The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes. 

By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.