Technical Support Engineer with German

We build strong relationships based on highest level of integrity, quality and quality.
Key Talents provides a various rage of services to companies and individuals focusing on recruitment, training, career advisory, QA audit, IT consultancy services, QA training delivered for individuals or client’s internal teams.

Requirements

Advanced Windows troubleshooting skills;
Knowledge of MAC OS and Android concepts;
Knowledge of network communication protocols would be helpful;
Basic Linux knowledge is a plus;
Previous experience with antivirus and malware features would be a big plus.
We like you best if you have: Customer-focused attitude;
communication and information exchange;
Results and problem-solving oriented;
initiative and personal initiative;
Very good knowledge of German
Good knowledge of English is a plus;
Previous experience in a similar job is an advantage;

Responsibilities

Provides technical support for our client Consumer Products via email, telephone, chat and remote sessions to ensure Bitdefender’s business objectives;
Works primarily with Microsoft operating systems, but also with MAC, iOS and Android platforms;
Processing helpdesk tickets and workflows, updating customers and tickets in a timely manner on a routine basis;
Processing and resolving requests received through appropriate support channels;
disseminating technical information about the products to the other teams involved;
Obtaining complete information to escalate complex issues to higher levels;
Establishing, adopting, implementing, testing and improving work procedures;