Junior/Consultant (f/m) 1st Level Support with German - MHP - A Porsche Company

Employer: confidential
Domain:
  • Customer Support - Client Service
  • Engineering
  • IT Software
  • Job type: full-time
    Job level: Student/Graduate
    Location:
  • Cluj Napoca
  • Updated at: 01.03.2024
    Remote work: On-site
       

    You can apply to this ad only with your hipo.ro account, without creating a CV.

    Completing the web form for a new account on hipo.ro takes 2 minutes or you can go even faster by importing your data from Facebook or Linkedin.
    Requirements

    • Windows knowledge, UNIX basic knowledge desirable;
    • Fluent knowledge of spoken and written in German;
    • 1st or 2nd level support experience (at least 1 year) including hotline support (no dispatching - only service desk);
    • ITIL desirable;
    • Open and friendly, professional appearance in customer communication;
    • Sociable and team player;
    • Willingness to work in a team;
    • Customer-oriented working methods;
    • Independent way of working;
    • Readiness for further training;
    • Good to very good knowledge of using the BMC Remedy AR Suite;
    • Good to very good knowledge of the MS Office programs Word, Excel and Powerpoint;

    Responsibilities

    Support for data exchange systems with OFTP2 standard specialization in the automotive sector:
    • Acceptance and processing of support requests and error reports;
    • Log file analysis of erroneous orders;
    • Advice to the department (professional, technical);
    • Processing and implementation of service requests;
    • Maintaining and setting up OFTP2 partner stations;
    • Maintenance of the knowledge base;
    • Receipt and qualification of fault reports and inquiries by telephone, email or ticket tool;

    Other info


    MHP serves over 300 customers worldwide, including large corporations and innovative SMEs. MHP advises on both operational and strategic issues, offering proven IT and technology expertise as well as specific industry know-how. MHP operates internationally as OneTeam with headquarters in Germany and subsidiaries in the USA, UK, Romania, and China.


    MHP has been shaping the future alongside its customers for 25 years. The MHP team of over 3,000 employees is united by the company’s promise of excellence and sustainable success. This promise continues to drive MHP – today, tomorrow, and in the future.

       

    You can apply to this ad only with your hipo.ro account, without creating a CV.

    Completing the web form for a new account on hipo.ro takes 2 minutes or you can go even faster by importing your data from Facebook or Linkedin.