Customer and Sales Support Specialist

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Employer: Swicon IT Services
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 07.01.2024
    Remote work: Hybrid
    Short company description

    SwiconGroup is one of the leading members of the IT arena for almost a decade, since 2017 present also in Romania.

    Requirements

    • 2-3 years’ work experience
    • Excellent time management
    • Problem’s identification and strategic thinking. Solution oriented
    • Bachelor’s degree or in course of obtaining
    • Fluency in English
    • Supported country’s language fluency – where applicable
    • Strong communication skills

    Responsibilities

    Consultancy & Design of Product Offering:
    • Key contact for the Sales organization for Customer E-Catalogue and Portal related matters
    • Guide Sales and implement optimal catalogue structure
    • Proactively informs Sales/Customer of any major change in offering or pricing
    • Provide HP2B solution consultancy
    • Provide consultancy on product specs, Product Lifecycle Management, Replacements, offering and pricing
    • Performs triage on issues and redirects to appropriate teams

    Catalogue Deployment & Maintenance:
    • Drive Catalogue setup & maintenance in line with Sales and Customer requirements
    • Proactively manage EOL and NPI in customer offering and catalogue
    • Manage offering and pricing updates across BUs and coordination across regions
    • Accountable for quality and availability of customer catalogue and pricing (including PCCS)
    • Setup simplified deals. Setup users and user access.
    • Obtain price approval for customer offering and circulate within account team
    • Support Contract / Deal Setup & Mgmts
    • Coordinates bid preparation by providing margin, Configuration, and quote
    • Manages standard and simplified deal setup
    • Manages external lease renewal process with customer

    Customer support and communication:
    • Provide customized portal trainings
    • Manage all quote requests
    • Acts as single point of contact on issues regarding offering, catalogue, HP2B portal access and capabilities
    • Provides guidance for Back Office teams with which a direct relation exists
    • Proactive inform Sales or Customer on any major change in the catalogue
    • Supports Demo/Certification unit requests

    Monthly salary offered

    4500 RON

    Benefits

    • Medical insurance
    • Laptop
    • Mobile phone
    • Meal vouchers