Customer and Sales Support Specialist

SwiconGroup is one of the leading members of the IT arena for almost a decade, since 2017 present also in Romania.

• 2-3 years’ work experience
• Excellent time management
• Problem’s identification and strategic thinking. Solution oriented
• Bachelor’s degree or in course of obtaining
• Fluency in English
• Supported country’s language fluency – where applicable
• Strong communication skills

Consultancy & Design of Product Offering:
• Key contact for the Sales organization for Customer E-Catalogue and Portal related matters
• Guide Sales and implement optimal catalogue structure
• Proactively informs Sales/Customer of any major change in offering or pricing
• Provide HP2B solution consultancy
• Provide consultancy on product specs, Product Lifecycle Management, Replacements, offering and pricing
• Performs triage on issues and redirects to appropriate teams

Catalogue Deployment & Maintenance:
• Drive Catalogue setup & maintenance in line with Sales and Customer requirements
• Proactively manage EOL and NPI in customer offering and catalogue
• Manage offering and pricing updates across BUs and coordination across regions
• Accountable for quality and availability of customer catalogue and pricing (including PCCS)
• Setup simplified deals. Setup users and user access.
• Obtain price approval for customer offering and circulate within account team
• Support Contract / Deal Setup & Mgmts
• Coordinates bid preparation by providing margin, Configuration, and quote
• Manages standard and simplified deal setup
• Manages external lease renewal process with customer

Customer support and communication:
• Provide customized portal trainings
• Manage all quote requests
• Acts as single point of contact on issues regarding offering, catalogue, HP2B portal access and capabilities
• Provides guidance for Back Office teams with which a direct relation exists
• Proactive inform Sales or Customer on any major change in the catalogue
• Supports Demo/Certification unit requests

4500 RON

• Medical insurance
• Laptop
• Mobile phone
• Meal vouchers