Portuguese Customer Support-Remote

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Employer: Computer Generated Solutions Romania
Domain:
  • Others
  • Customer Support - Client Service
  • IT Hardware
  • Job type: full-time
    Job level: Student/Graduate
    Location:
  • Brasov
  • BUCHAREST
  • Sibiu
  • Updated at: 23.12.2023
    Remote work: Remote
    Short company description

    Ca angajat CGS România vei beneficia de un program de lucru flexibil, în funcție de nevoile tale, cât și vei participa la sesiuni de formare și training-uri intensive pentru a îți îmbunătăți cunoștințele și pentru a putea să îți îndeplinești cu brio atribuțiile. Te vei alătura unei echipe entuziaste și dinamice ce te va ajuta la dezvoltarea unei cariere de succes, într-un mediu fun și interactiv, înconjurat de prieteni.

    #FriendsWorkingTogether

    Requirements

    • Proficient in Portuguese and medium English skills
    • Able to work independently and efficiently to meet deadlines;
    • Self motivated, detail-oriented and organized;
    • Experience with hardware and software issues;
    •Excellent communication (oral and written), interpersonal, organizational, and presentation skills

    Responsibilities

    • Provide client support and technical issue resolution via phone and e-mail
    • Installing and configuring computer hardware operating systems and applications;
    • Troubleshoot system and network problems and diagnosing and solving hardware/software faults;
    • Provide support, including procedural documentation;
    • Respond within agreed time limits to call-outs;
    • Work continuously on a task until completion (or referral to third parties, if appropriate);
    • Prioritize and managing many open cases at one time;
    • Establish a good working relationship with customers and other professionals

    Other info

    We offer:
    Professional Training
    Because we believe in lifelong learning and professional development we offer:
    • One month start-up training;
    • E-courses for keeping up with the novelty factor in our jobs;
    • Subscription to an online library that will provide reading material for your areas of interest.

    Performance bonuses
    We value improvement and professional achievement therefore we offer:
    • Incentives and also bonuses for our employees – financial and non-financial
    • The opportunity to take your career to the next level and apply for a middle/ upper management position in CGS.
    • Your own star in CGS Walk of Fame for bringing innovation and a fresh perspective in our company.

    Other Benefits:
    • Private medical insurance
    • Undetermined contract
    • You will be part of a very dynamic industry
    • You will excel in your communication and negotiation skills