Customer Service Representative with Italian&English
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Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.
Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
- AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
- OUTSOURCING (BPO/SSC/CC)
- IT & C (C++, C#, .NET, Java, Linux etc)
- FMCG (sales & purchasing positions; all levels)
- PHARMA (all levels)
Rendering customers swift and professional services at a high quality level over the telephone, by e-mail, post and/or fax and fulfilling of specifying agreements in the course of regular work process.
Ensuring high-quality and swift customer service, for resolution of customer contacts by their deadlines and for prompt answering of any incoming calls, avoiding unnecessary delays in handling call queues;
Performance of Client surveys and calls, creation of customer relations, preparing of orders and identifying sales opportunities on the phone and virtually pursuant to the set objectives and quality indicators;
Gathering of feedback and making of suggestions to the Superior for better attendance of customers, improvement of procedures, upgrading of information required for work;
Finding solutions to enquiries and suggestions, etc. received from customers and/or forwarding the same according to the established procedures, ensuring that any solutions offered to customers is customer-oriented, and that proper entries are made in databases;
Collection, storage and management of customer data;
Knowledge acquisition of products;
Providing information about Client’s rules and regulations;
Other activities related to the Client’s services;
Fulfilling other tasks deriving directly from the position without being directly ordered so.
Good written and verbal language skills in Italian and English;
Very good knowledge of MS Office Applications;
Basic knowledge of computer hardware and software;
Strong customer service focus, recommended prior work experience in a service and/or sales organization;
Excellent written and verbal communication skills;
Ability to work in a team;
Willingness to work in shifts;
Punctuality and attention to details;
Personal characteristics: suitable intonation for phone attendance, initiative, openness, positive attitude, good articulation, client orientation, flexibility, speed, stress endurance, friendliness, diligence, loyalty to the Employer.
Protecting personal, client and employer business related information and maintaining the confidentiality of data which has become known to him/her in the performance of their duties even after performance of their duties relating to the processing, or after termination of their employment relationship;
Attractive rewards and additional performance based bonuses
Annual fixed bonuses
Full private medical insurance & discounted prices for the dependents of the employee
Child birth support
Online library access for passionate book readers
Various discounts for gym classes & other recreational activities
Multicultural and enthusiastic work environment
- Performance bonus
- Annual bonus
- Special events bonus (ex: Easter, Christmas)
- Medical subscription
- Gym membership
- Bookster subscription
- Meal vouchers