Junior Tech Support with Java/Python

Life with us? It's more than just a paycheck. It's a fun-filled, future-building, community-connected, find-your-people lifestyle. We want everyone to have every opportunity to be the best version of themselves. And we offer everyone that opportunity.

We’ll be a great match if you:

• Are fluent in English (C1 level)
• Have European citizenship or work permit in Romania
• Understand programming languages (Java or Python)
• Have experience with Linux and databases (SQL, NoSQL)
• Are familiar with web protocols (HTTP, DNS, SSL/TLS, etc)
• Have the ability to research using internal knowledge bases and public-facing documentation (Cloud Platform documentation, StackOverflow)
• Are available to work in shifts (Monday to Sunday 24/7) from our office in Bucharest (Piata Victoriei)

Desirable skills:

• Familiarity with modern API technologies
• Serverless and Cloud Storage understanding

As part of our team, you will be responsible for providing outstanding technical support for Cloud Platform products to worldwide clients and gathering feedback to help improve the Cloud Platform products.

As a Junior Tech Support in our team, you will:

• Actively work and troubleshoot different cloud architectures to assist customers with solutions
• Continuously learn and grow your cloud knowledge within a team that assists you whenever you encounter any unfamiliar territory
• Focus on providing great technical resolution and customer experience
• Use existing knowledge base to provide a customer facing root cause assessment
• Provide customer facing bug progress summary using available tools and platform

What we offer:

• Monthly bonuses
• The option to choose from a board range of flexible benefits through MY Benefit Platform
• Medical Subscription
• Pleasant working environment
• Bring-a-friend (referral) bonus
• Full paid training about the project you will be working on
• Career development program, specialized courses
• Opportunities for a career abroad through the Webhelp International Mobility Program
• Continuous training and certification within Cloud Platform products
• Teamwork in a multicultural environment

• Bonus de performanta
• Prime ocazii speciale (ex: Paste, Craciun, 8 mar etc)
• Abonament medical
• Training-uri
• Cursuri
• Certificari/Atestate
• Abonament Bookster
• Poate alege beneficiile dorite in limita unui buget
• Teambuilding-uri / excursii
• Petreceri/evenimente companie