Customer Support with English

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Angajator: SC ExlService Romania Private Limited SRL
Domeniu:
  • Customer support - Client service
  • Turism
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • Cluj Napoca
  • Actualizat la: 05.10.2023
    Remote work: On-site
    Scurta descriere a companiei

    EXL (NASDAQ: EXLS) is a leading business process solutions company that looks deeper to drive business impact through integrated services and industry knowledge.

    Cerinte

    High school or Bachelor's degree;
    Fluency in spoken and written - English (B2/C1);
    Good computer navigation skills with knowledge of Microsoft Office
    Very good business writing skills
    Strong written and oral communication skills

    Responsabilitati

    The main responsibility of this role is servicing inbound calls from online business travel clients needing website navigation and e-invoicing assistance in making online corporate travel arrangements.
    Handling incoming calls for customer servicing activities, providing extraordinary customer service.
    Processing Navigation Support and E-invoicing requests using client specific applications and any other systems/ tools required to complete the tasks, received either via calls or emails.
    Password reset, end to end navigation on the booking tool to create a booking, replicating the client booking and if required.
    Performing website troubleshooting support to customers.

    Beneficii

    • Bonus de performanta
    • Abonament medical
    • Abonament stomatologic
    • Training-uri
    • Cursuri
    • Certificari/Atestate
    • Decontarea transportului
    • Petreceri/evenimente companie
    • Laptop
    • Tichete de masa