Junior Cashback Analyst

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Angajator: Samsung Electronics Romania (SSC)
  • Contabilitate Finante
  • Customer support - Client service
  • Internship
  • Tip job: full-time
    Nivel job: Student/Absolvent
  • Actualizat la: 13.12.2023
    Remote work: Hybrid
    Scurta descriere a companiei

    For over 70 years, Samsung Group has been dedicated to making a better world through diverse businesses that today span advanced technology, semiconductors, skyscraper and plant construction, petrochemicals, fashion, medicine, finance, hotels and more. Our flagship company, Samsung Electronics, leads the global market in high-tech electronics manufacturing and digital media.


    Role and Responsibilities

    What is the role about?

    You will be part of a new team that will manage Cashback related processes for Samsung customers, across Europe. This position has primary ownership of ensuring that all cashback payments and associated reporting are completed on schedule and follow established procedures and policies.

    In this role, you will mainly be responsible for the following activities:

    Develop or update standard operating procedures

    Collaborate with different stakeholders to ensure timely completion of project deliverables

    Perform a series of pre-defined checks over the documents submitted by Samsung customers

    Document and evaluate customer submissions for cashback requests

    Create claims and process payments

    Act as escalation point for complex issues

    Take ownership of customers issues and follow problems through to resolution

    Create and deliver various types of reports


    Skills and Qualifications

    Your profile:

    Fluent in English (German, French or Italian would be considered a plus)

    Excellent eye for details and curiosity to investigate

    Flexibility / adaptability to cope with a dynamic working environment and a new project setup

    Customer orientation and great communication skills to interact with a variety of clients

    Good Excel skills

    Previous experience with SAP and CRM systems would be a plus

    Experience in writing and documenting processes as well as work procedures would be a plus

    Previous experience in Client Support / back-office would be a plus

    Alte informatii

    Why is Samsung SSC Europe the place to be?

    Samsung is a global leader in technology, opening new possibilities for people everywhere. In our center you will be part of a dynamic team, in an international work environment. Being one of the best in the industry comes with hard work, but we also make it rewarding through:

    Compensation & Benefits: attractive salary & performance bonuses, meal tickets, lunch allowance;

    Health & Wellbeing: gym subscription, private medical care, daily fresh fruits in the office;

    Events (e.g.: Christmas Party, June 1st party, Halloween, Kids Party, team building, quarterly team events etc.);

    Learning & Development: Unlimited access to Samsung’s learning platform, access to in-class trainings and various events / conferences, coaching programs;

    Family & Living: discount to Samsung products, 25 days of vacation per year.

    Please note that this job will be on an outsourced contract for 3+3 months (with the possibility to continue based on performance).

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