Contact Center Associate - French (plus English) Back-office

Employer: IGT Solutions
Domain:
  • Customer Support - Client Service
  • Tourism
  • Sales
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • nationwide
    Updated at: 16.06.2024
    Remote work: On-site
    Short company description

    IGT Solutions (IGT) is a leading BPM, Technology and Digital Services and Solutions Company committed to deliver innovation and business excellence across the entire spectrum of Travel, Transportation and Hospitality domain.

    Requirements

    Excellent writing skills in French (C1 level) and English fluency in speaking and writing correctly and at ease - mandatory
    Previous work experience in an international tourism environment is a valuable advantage, but not mandatory
    Good Communication and Customer Service skills, any experience in BPO / Contact center will be an added advantage
    Graduate in any discipline / Under graduates
    Willingness to search for required information from customer with a strong focus on solving clients requests
    Proficient in Microsoft Office, Outlook, Social Media

    Responsibilities

    Deliver exemplary customer service via email / social media
    As part of the Contact Center team, manage email / social media customers requests and handle queries about new reservations, changes to existing bookings and other aspects of hotels, services, baggage queries

    Other info

    Competitive salary package
    Work From Home
    Thorough training enabling all team to perform effectively
    Career growth opportunities within an international developing team

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