Dutch BPO Team Lead (Remote)

IGT Solutions (IGT) is a leading BPM, Technology and Digital Services and Solutions Company committed to deliver innovation and business excellence across the entire spectrum of Travel, Transportation and Hospitality domain.

Fluent in Dutch (min. C1 level speaking and writing) and solid English knowledge are a must
Strong people and team management skills proven in similar roles or environments
Airlines, travel or tourism, BPO/SSC prior experience is a valuable advantage
Knowledge of booking software such as Galileo, Amadeus is a valuable advantage
Able to work in changing environments, where flexibility and quick adaptation are key for success
Good performance indicators and reports management abilities
Independent, problem solver and customer focused
Min. 2 years of experience as a Supervisor or Team Leader across min. two processes
Availability to work in fixed/rotational shifts (including night shifts)
We Offer
Work From Home / Office
Competitive salary package
Career growth opportunities within an international developing team

Team coordination in a contact center focused on delivering high quality support dedicated to leading international airlines, travel and/or tourism players
Lead team(s) of up to 25 Contact Center representatives including Supervisors
Ensuring that the project assigned to you is functioning as per client expectations, meeting SLAs
Coaching a group of agents and their Supervisors, leading by example, helping them to perform as a team
Manage effectively by operational KPIs whilst playing as a leader focused also on your team human potential and needs
Interact with the client and management team, share performance improvement/process priorities proposals
Escalate superior process or client related needs to superior level together with suggested ways forward

Work From Home / Office
Competitive salary package
Career growth opportunities within an international developing team