Network Operations Assistant Manager with English

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

With more than 4,000 employees in our Bucharest, Cluj-Napoca and Iasi offices, we take pride in being the largest employer and talent developer in the business services industry. Our service portfolio includes eight domains: Finance and Accounting, Order Management, Procurement and Supply Chain, Sales Operations, IT Services, Customer Services, SOX Compliance and Trust and Safety.

Genpact is on the lookout for high-potential talent to join our growing teams in Bucharest, Cluj-Napoca and Iasi, or through our work from anywhere model. We offer our workforce a flexible work-life balance and enable them to work from the office, at home, or just about anywhere. Our diverse teams include foreign-language speakers in a variety of roles, such as Accounts Payable, Accounts Receivable, General Ledger, Customer Support, IT Support, Procurement, Order Management, Ad Moderation and Content Moderation.

Qualifications we seek in you!

Minimum Qualifications

• Graduate in engineering/IT

Preferred Qualifications/Skills
• CCNA (Must)
• CCNP –Routing and Switching (Good to have)

Responsibilities
• The candidate should have relevant experience of hardcore 24X7 network Ops experience.
• Front-end face for Genpact Network Team while participating in internal P1/P2 Incident resolution bridge call.
• Participate in Bridge calls with clients for joint troubleshooting of network issues.
• Work with different Vendors and service Provider for faster and accurate resolution.
• Playing key role for network related incidents and providing key inputs for Problem Management
• Identifying open risk in the production network and provide input for mitigation.
• Documenting all Changes done in production environment through Change Management process
• Must have worked on large scale infra.
• Candidate must have worked/handled the IT projects.
• Global customer interaction is one of the key expectations from candidate.
• The candidate should hold very rich experience in corporate LAN & WAN infra.
• Candidate must have worked on the latest technologies like Cloud, ACI, SDN, Routing & Switching, Security (Palo Alto, Cisco Firepower) and SDWAN.
• He/she needs to lead function and drive the project/operations end to end.
• Candidate should be very strong in written & oral communication.
• Hands-on experience on Cisco Routers (ASR/ISR Series) and Switches (6500/4500/3850 Model)
• Candidate must have work experience in implementing/troubleshooting Routing (Static, EIGRP, BGP and Policy Based routing) and Switching issues (VTP/STP)

What can we offer?

• Attractive salary;
• Consistent job openings with secure employment agreements
• Work in a multicultural and diverse environment with employees from over 30 countries
• Genpact supports professional trainings and great career development opportunities
• Free access to our award-winning learning platform
• Comprehensive benefits package including life and medical insurance, additional vacation days, partner discounts, and more country-specific perks
• Access to our referral program, empowering our employees to recommend qualified candidates and earn rewards for successful hires