Game Content Moderator with French- Hybrid Iasi

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

With more than 4,000 employees in our Bucharest, Cluj-Napoca and Iasi offices, we take pride in being the largest employer and talent developer in the business services industry. Our service portfolio includes eight domains: Finance and Accounting, Order Management, Procurement and Supply Chain, Sales Operations, IT Services, Customer Services, SOX Compliance and Trust and Safety.

Genpact is on the lookout for high-potential talent to join our growing teams in Bucharest, Cluj-Napoca and Iasi, or through our work from anywhere model. We offer our workforce a flexible work-life balance and enable them to work from the office, at home, or just about anywhere. Our diverse teams include foreign-language speakers in a variety of roles, such as Accounts Payable, Accounts Receivable, General Ledger, Customer Support, IT Support, Procurement, Order Management, Ad Moderation and Content Moderation.

Minimum Qualifications
• Any graduate
• Relevant experience in content moderation/trust and safety
• Minimum C2 proficiency in French CEFR
• If selected for bilingual language, proficiency in the selected native language
• Must be able to work on a flexible schedule (including weekends)
• Basic PC skills (Internet navigation, Microsoft Excel, Word, PowerPoint)
• Comfortable with dealing with routine work quickly and at a high standard
• Interest in playing PC games and acumen towards gaming terminologies & Industry

Preferred Qualifications/ Skills
• Experience in playing PC games (PUBG/BGMI, Fortnite, COD etc)
• Culturally aware of the regional trends
• Tech Savvy

Responsibilities
• Review and moderate the platform by following the policies, processes, and guidelines and provide decision based on prescribed guidelines
• Review and investigate 3D, visual, graphic, audio, and text content for violation of policies and guidelines. (For example – slurs, cuss words, adult content, etc.)
• The role also involves moderating content of Egregious nature
• Recognize trends and patterns and raise issues timely
• Maintain a thorough understanding of process and policies
• Accountable for performance standards (Efficiency, Quality) in a weekly manner
• Use market specific knowledge, signals, and insights to spot and scope scalable solutions to improve the support of our client’s community of gamers