Customer Service Representative SIBIU HIBRYD ENGLISH

Angajator: Teleperformance Romania
Domeniu:
  • Internet - eCommerce
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • Sibiu
  • Actualizat la: 16.06.2024
    Remote work: Hybrid
    Scurta descriere a companiei

    Teleperformance,is the global leader in outsourced omnichannel customer experience management, and serves as a strategic partner to the world’s largest companies in a wide variety of industries. Its customer care, technical support, customer acquisition, consulting & analytics, digital integrated business service solutions and other high-value specialized services ensure consistently positive customer interactions that are reliable, flexible, and intelligent.

    We have 420,000 interaction experts across nearly 87 countries, speaking 265 languages and dialects to better serve our partners and their clients.

    Teleperformance Romania is a subsidiary of Teleperformance Group, the world leader in outsourced omnichannel customer experience management, starting its activity in 2004. We operate now with more than 1,700 employees providing quality services to first-line players both on the local market and on the international market (banks, insurance companies, telecommunication operators, gaming, tourism and others).

    Since June 2021, Teleperformance Romania is certified as being a Great Place to Work. This distinction reflects the synergy that TP employees have with the company, so this achievement is for everyone in the TPRO TEAM. 

    Cerinte

    Customer Service Representative SIBIU HIBRYD ENGLISH

    Language: English language - C1 level
    Counselor: Friendly attitude and proactively involved in assuring the happiness of the customers. Fast thinker and ability to resolve situations as they come on the spot with focus on attention to details
    Team player: Being comfortable collaborating with the team. Being proactive is a big plus (people skills is also a nice touch)
    IT skills: Knowledge of IT programs as well as fast fingers for typing
    Veteran: Previous experiences in customer support is a big plus

    Responsabilitati

    Personal Aid: Helping customers on chat/ticketing system; assisting them with solutions, counselling and information about the company’s policy and services provided
    Statistician: The ability to gather data and add data from both the customer and the company
    Law-abiding citizen: To respect the company`s rules and regulations regarding the handling of data

    Please take into consideration that this position requires working from the office in Sibiu as well - hybrid system.

    Our offer:
    Attractive rewards and additional performance based bonuses
    Annual fixed bonuses
    Full private medical insurance & discounted prices for the dependents of the employee
    Child birth support
    Online library access for passionate book readers
    Various discounts for gym classes & other recreational activities
    Multicultural and enthusiastic work environment
    Access to the company’s cultural events including well-known festivals in Romania
    Lunch vouchers

    Alte informatii

    Descrierea companiei
    Majorel is now Teleperformance.

    Teleperformance completed the acquisition of Majorel, which is now officially Teleperformance.

    Together, we can further refine our digital service offerings to help the world’s leading brands operate with greater agility and adaptability to master their future.

    A core Teleperformance commitment is to position top talent for success in this new chapter. We believe that it’s the people who make both companies genuinely exceptional, and one of the strategic highlights of acquiring Majorel is that the combined organization will offer significant career development opportunities all around the world.

    Are you ready to explore a whole new world of vast opportunities? We're ready to welcome you. Apply today!

    Beneficii

    • Bonus de performanta
    • Bonus anual
    • Prime ocazii speciale (ex: Paste, Craciun, 8 mar etc)
    • Abonament medical
    • Abonament la sala sport
    • Training-uri
    • Cursuri
    • Abonament Bookster
    • Indemnizatie telemunca / decontare utilitati
    • Petreceri/evenimente companie
    • Laptop
    • Tichete de masa