Customer Parts Support Specialist

Employer: Siemens Energy
  • Acquisitions - Logistics - Supplies
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Updated at: 20.07.2024
    Remote work: On-site

    A Snapshot of Your Day

    As a Customer Parts Support Specialist you will act as the first point of contact for direct customer and regional entities in addressing any requests for quotations and spare parts orders. Additionally, you will follow up with other areas of the business including engineering, procurement, quality and shipping, in order to fulfil the customers` needs.

    How You'll Make an Impact
    • Efficiently process orders and quotations using our ERP system.
    • Cultivate lasting customer relationships by understanding and meeting their needs.
    • Provide timely updates and solutions, ensuring customer requirements are met.
    • Coordinate with internal teams to deliver prompt service and meet deadlines.
    • Continuously seek and implement improvements for customer service and business processes.
    • Engage in regular training to maintain and enhance your expertise.
    • Act as a Siemens ambassador, promoting a positive attitude and proactive problem-solving.
    • Regularly assess and improve customer satisfaction levels.
    • Maintain compliance with export, control, and customs regulations.

    What you bring:
    • A degree in Business, International Trade, or a related field.
    • Knowledge of the Supply Chain, customer service, and operational compliance.
    • Excellent communication skills
    • Advanced Excel skills and good knowledge of SAP.
    • Willingness to travel up to 15% for work.
    • Attention to detail and the ability to work under tight deadlines.
    • Experience in order processing and customer service is advantageous.
    • A collaborative approach and team-player mentality.

    About the Team

    Who is Siemens Energy?

    At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90+ countries while ensuring our climate is protected. With more than 94,000 dedicated employees, we not only generate electricity for over 16% of the global community, but we're also using our technology to help protect people and the environment.

    Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

    Find out how you can make a difference at Siemens Energy:

    Our Commitment to Diversity

    Lucky for us, we are not all the same. Through diversity, we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character ??? no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

    • Meal tickets
    • Hybrid work mode (3 days in the office)
    • Private pension plan
    • Medical premium subscription
    • Additional days off based on tenure
    • Bookster
    • Wellbeing activities
    • Plenty of learning opportunities, trainings, workshops... & more!

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