Order Management with English and Italian

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Employer: Swicon IT Services
Domain:
  • Customer Support - Client Service
  • Sales
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 13.06.2024
    Remote work: Hybrid
    Short company description

    SwiconGroup is one of the leading members of the IT arena for almost a decade, since 2017 present also in Romania.

    Requirements

    • Bachelor’s degree
    • 1-2 years of related experience in business operations related function, preferably finance, accounting or compensation of related experience in business operations related function, preferably finance, accounting, or compensation
    • English (advanced level) and Italian (minimum B2 level)
    • Good Microsoft Office tools knowledge
    • Act as trusted partner for customers
    • Accountable and responsible : commits and delivers with integrity, transparency and quality
    • Strong knowledge of process area and ability to provide suggestions for process improvements
    • Passion for customers: act as trusted partner for customers and partners

    Responsibilities

    As a Customer Operations Agent with English/Italian, you will be responsible for:

    • Manage Indigo Post Sales processes and monitor operations delivery


    The processes may include any of the following:

    • Contract management
    • Customer creation and management
    • Installed base management
    • Invoicing
    • Credit notes and dispute management
    • Collect operational issues and ensure escalation or completeness
    • Liaise with support functions and GBU to solve any pending issues, dependencies
    • Ensure compliance to processes and policies and escalate accordingly

    Other info

    • Home office/hybrid home office opportunities
    • Salary: 5000 RON NET

    Monthly salary offered

    5000 RON

    Benefits

    • Medical subscription
    • Meal vouchers

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