Developer Support Engineer - Brasov

Angajator: Computer Generated Solutions Romania
Domeniu:
  • IT Software
  • Telecomunicatii
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • Brasov
  • Sfantu Gheorghe
  • Actualizat la: 25.05.2024
    Remote work: Hybrid
       

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    Scurta descriere a companiei

    Ca angajat CGS România vei beneficia de un program de lucru flexibil, în funcție de nevoile tale, cât și vei participa la sesiuni de formare și training-uri intensive pentru a îți îmbunătăți cunoștințele și pentru a putea să îți îndeplinești cu brio atribuțiile. Te vei alătura unei echipe entuziaste și dinamice ce te va ajuta la dezvoltarea unei cariere de succes, într-un mediu fun și interactiv, înconjurat de prieteni.

    #FriendsWorkingTogether

    Cerinte

    ● 2 years+ of technical support and software development OR 2-5 years+ experience
    in a business or technical analyst role for medium to large scale business software
    implementation projects
    ● Strong analytical and problem-solving skills
    ● Self-starter — able to come up to speed on complex, difficult concepts with minimal
    assistance
    ● Ability to quickly context-switch between multiple complex work streams
    ● Instinctive ability to subdivide problems into basic components in order to efficiently
    pinpoint the root cause of issues
    ● Customer-obsessed attitude — a customer advocate, always going the extra mile
    ● Team player with solid communication and presentation skills
    ● Proactivity — identify opportunities and take preemptive action against potential
    problems
    ● Continuous growth — permanently look for areas of improvement, make plans on how to
    improve them, and execute those plans
    ● Excellent written and verbal communication in English.

    Responsabilitati

    ● Support and maintain customers who have implemented the Customer Identity SaaS
    solution, resolving technical and non-technical customer issues in a timely fashion
    ● Operational management of Support tickets
    ● Build and maintain excellent relationships with clients and achieve the highest level of
    customer satisfaction
    ● Work as part of our extended support team, doing whatever it takes to exceed customer
    expectations
    ● Use your business and technical analysis skills and knowledge of the Development
    lifecycle to solve complex issues and promote best practices
    ● Collaborate with other departments in the company to achieve customer satisfaction

    Alte informatii

    Technical Domain Focus
    ● Knowledge of software development fundamentals and common architectures
    ● Knowledge of HTTP, encryption, basic security concepts
    ● Understanding of authentication and authorization concepts
    ● Knowledge of one or more auth protocols/specifications: OAuth2, OIDC, SAML,
    WS-FED, LDAP, Azure AD, etc.
    ● Proficient in at least one programming language; ideally JavaScript

    Beneficii

    • Bonus de performanta
    • Certificari/Atestate
    • Laptop
    • Tichete de masa

       

    Puteti aplica la acest anunt doar prin crearea unui cont pe hipo.ro, fara sa va creati si un CV.

    Completarea formularului de cont nou pe hipo.ro dureaza doar 2 minute sau puteti importa datele din Linkedin sau Facebook pentru a rezolva si mai rapid.

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