IT Support Specialist

Kreativehr este o agenție de recrutare si selecție, cu capital autohton! Misiunea noastră este să formăm echipe de succes și să îmbunătățim mediul de afaceri din România, prin servicii de resurse umane de calitate. Cu pasiune, inovație și învățare continuă, servim clienții și candidații noștri pentru a promova starea de bine și dezvoltarea profesională. Identificam specialistul potrivit, pentru partenerii noștri de business, acoperind cele mai căutate industrii: Inginerie, Finanțe-Bănci, IT&C, Sales & Marketing, BPO/SSC.

• Fulfils the role of first line support, assisting Store and Head Office personnel over the phone and ticketing system in solving content-related and IT problems emerging in their daily work activities.
• Providing content-related information on the operation of computer hardware and software in stores and headquarter
• Solving technical problems reported by store and headquarter colleagues.
• In unusual situations or situations unrelated to first-line support competences, identifies persons responsible for solving a given problem.
• Provides progress updates, via the web portal, on the telephone, by email or personally, to persons who have reported a problem.
• Reports unusual or serious problems or procedural errors to the Second Line Specialists
• Building and updating the Knowledge Base to ensure the efficient operation of the department.
• Performing other tasks that result from the needs of the department.

• Good baseline knowledge of IT hardware/software
• Working knowledge of:
◦ Call tracking or helpdesk software – setup, diagnostic and troubleshooting of laptops, workstations, printers, scanners, copiers, etc.
◦ Microsoft operating systems and other software applications such as
antivirus, remote support tools, etc.
◦ Setup and troubleshooting of internet connectivity and related hardware
• Understanding of ITIL
• Knowledge of POS systems will be an advantage.
• Has one year of work experience
• Has excellent problem-solving skills
• Has the ability to explain problems and solutions clearly to non-technical users.
• Has a patient and methodical approach
• Speaks English at a good level

• Special events bonus (ex: Easter, Christmas)
• Medical subscription
• Private pension
• Discount for company products / discount for services of partner companies
• Meal vouchers
• Holiday vouchers