Service Desk L1 Agent with Spanish

Employer: Euro-Testing Software Solutions
  • IT Software
  • Telecommunication
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Updated at: 19.05.2024
    Remote work: Hybrid
    Short company description

    Euro-Testing Software Solutions is a privately-owned software company specialized in Full-Service Software Testing, Penetration Testing, Vulnerability Identification & Management, Application and Data Security, Static & Dynamic Code Analysis as well as, DevOps/DevSecOps, Robotic Process Automation, Implementation and Customization for Atlassian and Micro Focus (HPE) products.


    • Team working skills
    • Understanding of solutions and correct management of problem solution
    • Capacity of taking care of the technical documentation and following the production, experimentation and deployment phase.
    • Socially skilled
    • Self-awareness.
    • Team worker with collaboration
    • Understanding of client's issues
    • Flexibility
    • Analysis and problem solving

    Language requirements:
    • Spanish (C1 or above)
    • English (B2 or above)

    Must have technical / professional qualifications:
    Is familiar with and can explain the below concepts. Prior work experience is desirable.
    • Knowledge of Active Directory
    • Operating Systems Knowledge
    • Office Automation Software knowledge
    • Servers, files, folders knowledge
    • Knowledge of Antivirus and Antimalware tools
    • Wireless Devices (Blackberry, Windows Mobile, Symbian, Android)
    Has used an IT Service Management tool (BMC Remedy or similar)


    • Takes internal customer calls,
    • Logs, troubleshoots and dispatches IT issues to the next level, with the aim of ensuring quick and effective resolution.
    • Collects data for internal reporting.
    • Ensures service level agreements’ fulfilment;
    • Schedule – availability to work in extended shifts, the schedule can be changed based on the business requirements
    Typical outputs:
    • Resolved incidents, service requests and queries
    • Up-to-date information in the relevant systems
    • Documented new known errors

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