Technical Support with German

Angajator: ALTEN Romania
Domeniu:
  • IT Software
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • Brasov
  • BUCURESTI
  • Timisoara
  • Job la nivel national
    Actualizat la: 21.06.2024
    Remote work: Remote
       

    Puteti aplica la acest anunt doar prin crearea unui cont pe hipo.ro, fara sa va creati si un CV.

    Completarea formularului de cont nou pe hipo.ro dureaza doar 2 minute sau puteti importa datele din Linkedin sau Facebook pentru a rezolva si mai rapid.
    Scurta descriere a companiei

    ALTEN Romania, part of the international ALTEN Group - with a unique position as Leader in IT & Engineering Consulting, provides support for its clients’ development strategies in the fields of innovation, R&D and IT systems since 1996. The company comprises 2 divisions specialized on its core capabilities: ENGINEERING and IT. These two divisions are: ALTEN TECHNO and ALTEN IT.

    Cerinte

    Availability to work in shifts, as part of the SPOC team;
    German language at conversational level is mandatory;
    English language at conversational level;
    Minimal previous experience working with processes and ticketing tools.

    Responsabilitati

    Level 1 support - receive incidents from multiple communication channels (ITSM tools, phone calls);
    Level 1.5 support - monitor various dashboards of the platform, validate issues using specific tools and raise incidents;
    Alert Incident Management team on duty regarding any P1/P2 Incidents, received from 3rd parties or identified internally;
    Ensure communication with 3rd parties based on specific requirements and protocols (posting INCs on ITSM tools, on the phone during the night);
    Catch and dispatch incidents;
    Initial filter for the quality of incidents received (mandatory fields are properly filled in).

       

    Puteti aplica la acest anunt doar prin crearea unui cont pe hipo.ro, fara sa va creati si un CV.

    Completarea formularului de cont nou pe hipo.ro dureaza doar 2 minute sau puteti importa datele din Linkedin sau Facebook pentru a rezolva si mai rapid.

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