Customer Support with French

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Angajator: ALTEN Romania
Domeniu:
  • Inginerie
  • IT Software
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Job la nivel national
    Actualizat la: 15.05.2024
    Remote work: On-site
    Scurta descriere a companiei

    ALTEN Romania, part of the international ALTEN Group - with a unique position as Leader in IT & Engineering Consulting, provides support for its clients’ development strategies in the fields of innovation, R&D and IT systems since 1996. The company comprises 2 divisions specialized on its core capabilities: ENGINEERING and IT. These two divisions are: ALTEN TECHNO and ALTEN IT.

    Cerinte

    Spoken languages: fluent French and English (B2/C1);
    Technical college or university is not mandatory as necessary training will be ensured;
    Previous customer support experience is an advantage;
    Excellent customer service abilities: client orientation, active listening, and interpersonal skills;
    Ability to work in a dynamic environment and multitask;
    Availability to work in shifts.

    Responsabilitati

    Provide accurate and optimal IT solutions via telephone, e-mail, or chat;
    After an effective training period you will be able to troubleshoot different issues (office, windows, outlook, internet, specific applications, hardware);
    Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction;
    Follow up on the existing back-log;
    Comply with the project’s performance indicators;
    Communicate with other designated teams and escalate complex issues.

    Salariu

    3600 - 3700 RON

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