Dealer Services Agent with German

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Employer: Ford Business Solutions Romania
Domain:
  • Accounting - Finance
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 26.06.2024
    Remote work: Hybrid
    Short company description

    We don't just make history we make the future. Ford put the world on wheels over a century ago, and our teams are re-inventing icons and creating groundbreaking connected and electric vehicles for the next century. We believe in serving our customers, our communities, and the world. If you do, too, come move the world and make the future with us.

    Requirements

    - Fluency in spoken and written German language. Should be able to hold seamless conversations in German over phone and chat with dealers and other external parties
    - Working knowledge of English language - Candidate should be able to understand in-person conversations in English as part of training modules or regular discussion, and also read emails/documents written in English. Basic fluency in language will suffice
    - Knowledgeable about the automotive finance or banking industry – is advantage
    - Previous experience in underwriting / purchasing roles with banking or non-banking financial firms is preferred
    - Good at working with numbers

    Responsibilities

    - Review approved underwritten proposals for accuracy and completion. Process and administer finance contracts, supporting documentation and customer KYC proofs
    - In case of information discrepancies on proposal, work on remedial measures to obtain more/correct information
    - Communicate effectively with dealers, both verbally and in writing. Answer questions about the loan application process, explain loan terms and conditions, and provide guidance to dealer when required
    - Engage with employees from other departments within the organization, such as customer service or underwriting, to ensure that loan applications are processed quickly and efficiently.
    - Process PEPS and Sanctions, investigating and escalating any matches
    - Comply with all relevant regulations, including those related to consumer protection and data privacy

    Other info

    Our benefits:

    - Hybrid working model supporting work-life balance
    - Increased vacation plan
    - Christmas, Easter, Vacation and March bonus
    - Bonuses for special family events
    - Transportation allowance
    - Car purchasing special programs
    - Meal tickets
    - Team events
    - Bookster
    - Fresh fruits in the office
    - Discount to gym activities and restaurants
    - Mental health care program
    - Volunteering programs
    - Friendly working space close to metro station

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