Part time Airbnb Resolution Agent with French (Remote)

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Employer: TELUS International
  • Customer Support - Client Service
  • Job type: part-time
    Job level: 0 - 1 years of experience
  • nationwide
    Updated at: 06.06.2024
    Remote work: Remote

    Are you looking for a great career and a place to shine?
    Join us as a Resolution Customer Agent on our Airbnb project!
    *Please note that you will be hired on a fixed term contract until September 30 with the posibility of being extended.*
    Your profile:

    • Ability to speak fluently and write clearly and concisely in French and English
    • Availability for a part-time schedule(4h or 6h/day), in shifts covering 10:00 - 00:00, Monday - Sunday, 5 days/ week
    • Excellent problem-solving abilities
    • Empathetic and can communicate in a caring and friendly manner
    • Strong time management skills and motivation to exceed expectations
    • Enjoy working in a fast-paced environment
    • Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones
    • Strong team spirit with passion and drive to help users and deliver the best in customer service.
    • High level of mediation and composure
    As a Customer Support Agent:
    • You will master the skills of effective communication, problem-solving, customer service, and strong cultural awareness.
    • You will have the opportunity to be a part of something bigger and to change lives with our technology, amazing people and a strong brand to serve modern society.
    • You’ll be the face of one of the world’s top brands!

    We offer:
    • Work from anywhere in Romania
    • Above-average fixed salary, performance and tenure-based bonuses, depending on the position
    • Monthly meal tickets
    • Free access to our modern and fully-equipped employees' gym space in our office building in Bucharest
    • Private medical subscription coverage
    • Extra health benefits: special discounts for dental care and optical services with our partners
    • Reimbursement for your public transportation subscription, after the trial period (if you work from office)
    • Gym subscription reimbursement, after the trial period
    • Free subscription to the Bookster virtual library
    • Dedicated psychologist available for free sessions (online or face to face)
    • Special discounts and rates for a variety of services and products: from telecom and banking to tech and home appliances, library, wellness, travel and many more
    • Paid training and international career opportunities
    • Multilingual exposure - improve your spoken and written language skills
    • Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long​


    • Performance bonus
    • Medical subscription
    • Dental subscription
    • Gym membership
    • Trainings
    • Courses
    • Certifications
    • Bookster subscription
    • Teambuildings / trips
    • Fun / Relax Area
    • Meal vouchers
    • Gift vouchers

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