Technical Support Engineer (French speaking)

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Employer: nShift
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 17.05.2024
    Remote work: Hybrid
    Short company description

    nShift este lider global în furnizarea de soluții de delivery management (SaaS). Colaborăm îndeaproape cu companii importante din e-commerce, retail, producție și transport 3PL, facilitând expedierea și returnarea fără efort a aproape un miliard de livrări în 190 de țări anual.

    Oferim flexibilitatea de a lucra hybrid sau remote, indiferent de locație. Cultura noastră promovează echilibrul între viața personală si cea profesională, și autonomie în cadrul echipelor.

    Descoperă-ți potențialul, construieşte-ți cariera şi hai să faci diferența la nShift!

    Requirements

    Bachelor/Apprenticeship in IT/Service
    Previous experience in IT-Support or Customer Service
    SaaS experience
    LogTech Experience (ERP/WMS/TMS)
    Fluent in English and French
    Nordic language skills are beneficial, but no requirement
    Positive and team-oriented attitude
    Customer-centric - with a professional demeanor
    Good at time management
    Structured and orderly with a sense of urgency
    Flexible when the situation dictates it

    Responsibilities

    Respond to customer requests in multiple channels
    Deliver Service Requests and help resolve Incidents
    Make sure we achieve SLA and CSAT goals
    Be "ahead of the workload" through proactive measures
    Expand your own Product/Domain knowledge
    Participate in building a strong service-oriented team culture where knowledge sharing is central

    Other info

    At nShift we believe in embracing diversity in all forms and fostering an inclusive environment for everyone which we believe is essential for our continued success. We're an equal-opportunity employer which means that all applicants will receive consideration for employment without regard to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity, or disability status.

    Benefits

    • Hiring bonus
    • Medical subscription
    • Dental subscription
    • Trainings
    • Courses
    • Bookster subscription
    • Extra days off
    • Flexible work schedule
    • Teambuildings / trips
    • Parties / company events
    • Laptop
    • Parking space
    • Meal vouchers

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