Back-office Support Ambassador - French and English(Remote)

Employer: TELUS International
Domain:
  • Customer Support - Client Service
  • Tourism
  • Job type: full-time
    Job level: Student/Graduate
    Location:
  • BUCHAREST
  • Updated at: 17.04.2024
    Remote work: Remote
    Short company description

    TELUS International (NYSE & TSX: TIXT) designs, builds and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. The company’s services support the full lifecycle of its clients’ digital transformation journeys, enabling them to more quickly embrace next-generation digital technologies to deliver better business outcomes. TELUS International’s integrated solutions span digital strategy, innovation, consulting and design, IT lifecycle including managed solutions, intelligent automation and end-to-end AI data solutions including computer vision capabilities, as well as omnichannel CX and trust and safety solutions including content moderation. Fueling all stages of company growth, TELUS International partners with brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality.

    TELUS International’s unique caring culture promotes diversity and inclusivity through its policies, team member resource groups and workshops, and equal employment opportunity hiring practices across the regions where it operates. The company is building stronger communities and helping those in need through large-scale volunteer events that have positively impacted the lives of more than 250,000 citizens around the world and through its five TELUS International Community Boards that have provided $4.6 million in funding to grassroots charitable organizations since 2011. Learn more at: telusinternational.com.

    Requirements

    Your profile:

    ● Strong written language skills in French and English
    ​● Availability for a full-time schedule, shifts between 11:00 - 20:00, Monday - Sunday, 5 days/ week
    ● Ability to multitask and handle multiple concurrent chats
    ● Excellent problem-solving abilities
    ● Navigate quickly through product and workflows while actively supporting users via chat
    ● Passionate about helping people in need
    ● Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones
    ● Strong team spirit with passion and drive to help users and deliver the best in customer service.

    Responsibilities

    As a Live Chat Support Ambassador, you will:

    ● Provide top-notch support to our valued customers through chat, ensuring their needs are met with efficiency and care
    ​● Tackle challenges head-on with your sharp problem-solving skills and attention to detail, delivering solutions that exceed expectations.
    ● Have the opportunity to be a part of something bigger and to change lives with our technology, amazing people and a strong brand to serve modern society.
    ● You’ll be the face of one of the world’s top brands!


    Other info

    We offer:

    ● Work from anywhere in Romania
    ● Above-average fixed salary, performance and tenure-based bonuses, depending on the position
    ● Monthly meal tickets
    ● Free access to our modern and fully-equipped employees' gym space in our office building in Bucharest
    ● Private medical subscription coverage
    ● Extra health benefits: special discounts for dental care and optical services with our partners
    ● Reimbursement for your public transportation subscription, after the trial period (if you work from office)
    ● Gym subscription reimbursement, after the trial period
    ● Free subscription to the Bookster virtual library
    ● Dedicated psychologist available for free sessions (online or face to face)
    ● Special discounts and rates for a variety of services and products: from telecom and banking to tech and home appliances, library, wellness, travel and many more
    ● Paid training and international career opportunities
    ● Multilingual exposure - improve your spoken and written language skills




    Benefits

    • Performance bonus
    • Medical subscription
    • Trainings
    • Bookster subscription
    • Meal vouchers

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