Endpoint Security Support Engineer

Angajator: Key Talents
Domeniu:
  • Customer support - Client service
  • IT Hardware
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 21.04.2024
    Remote work: Hybrid
       

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    Scurta descriere a companiei

    We build strong relationships based on highest level of integrity, quality and quality.
    Key Talents provides a various rage of services to companies and individuals focusing on recruitment, training, career advisory, QA audit, IT consultancy services, QA training delivered for individuals or client’s internal teams.

    Cerinte

    Technical Requirements

    Minimum 2 years of professional experience (technical support field) in the following areas:

    Basic knowledge of Windows Desktop and Windows Server Operation System
    Basic knowledge of Linux or Unix Administration – installation, maintenance, upgrade, NFS, Networking
    Basic knowledge of Virtualization Infrastructure Administration: VMware ESXi, Microsoft Hyper-V. Citrix Xen Server knowledge would be a plus.
    Medium knowledge of TCP/IP Networking concepts and hands-on experience
    Medium technical knowledge of email systems (Microsoft Exchange and/or hosted email solutions)
    Familiar with cloud technologies (AWS, GCP, Azure)
    MacOS/iOS experience is a plus: installation, administration, troubleshooting.
    Antimalware products administration is a plus
    Nice to have API (POST, REST) knowledge, Mobile Security Applications (troubleshooting, log analysis)

    Language Requirements

    Excellent English verbal and written communication skills. French, Spanish or German are a plus.

    Other Requirements

    Degree in Computer Science, Engineering or equivalent
    Result-oriented and good diagnostic skills
    Efficient time management and team player
    Quick learner, dynamic, energetic and customer-oriented

    Responsabilitati

    Ensure Level 2 Support via email, phone and remote assistance for the Enterprise customers in the agreed terms and conditions
    Meet the SLA requirements and the internal procedural workflow
    Perform virtual environment analysis and information gathering on client infrastructure for deploying our client Enterprise solutions and deliver these details in the Statement of Work
    Performing research and troubleshooting for challenging new/unknown issues
    Independently manage and carry out assigned accounts concerning deployment / implementation of Enterprise Solutions
    Provide expertise on applications once they are moved from testing to production
    Initiate, manage and document enterprise deployment reports
    Build and maintain a consolidated relationship with our client customers
    Propose improvements related to procedures, workflows etc.
    Timely and accurate reporting on status for assigned tasks

    Alte informatii

    Our client is seeking a talented and dedicated Endpoint Support Engineer to join their innovative team.
    As an Endpoint Support Engineer, you will be responsible for ensuring high-quality technical assistance for business clients worldwide, within the required performance and SLA requirements. You will act as a liaison between our client and its existing customers.

    The services provided are focused on email, phone, and tickets assistance, however you will also be required to coordinate remote sessions for better visibility and more efficient troubleshooting of the reported issues.

    In this process, you will act as a link between our customers’ needs and the other departments by performing escalations to the other departments providing detailed descriptions or reports where necessary. You will thus be required to work closely with the software testing and development teams, as well as other experts, in a youthful and competitive environment, which will enrich your experience and broaden your perspective.

       

    Puteti aplica la acest anunt doar prin crearea unui cont pe hipo.ro, fara sa va creati si un CV.

    Completarea formularului de cont nou pe hipo.ro dureaza doar 2 minute sau puteti importa datele din Linkedin sau Facebook pentru a rezolva si mai rapid.

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