Solution Delivery Manager

The Access Group is one of the leading providers of business management software to small and mid-sized organizations in the UK, Ireland, and Asia Pacific. Over the past years, we’ve gone from almost 1,000 to 6,000 people. We help over 60,000 customers across commercial and not-for-profit sectors become more productive and efficient.
Our Global Operations Center in Romania is on a journey of continuous growth and want to engage with top talent around the country. Headquartered in Timisoara, we offer you the possibility to work remote and join our offices at your choice.
Helping everyone at Access Love work and Love life is at the heart of everything we do. It shapes how we do things and allows us to create a place where people want to be and can be at their best.
We’re passionate about our values, which guide how we all make decisions and get things done. We love to make our customers lives easier so our value to ‘Make Access better every day’ is one we’re obsessed with. From attracting the right people, helping them grow and be the best they can be, we’re helping people at Access to love what they do and be happy.

Who?

Do you enjoy working with customers to understand their business needs and to deliver solutions that can help them meet their business objectives? Do you thrive on building strong business relationships, developing and growing the business and driving Customer Satisfaction? Do you like to manage delivery relationships with large customers provide oversight of multi-phased, complex solution concepts?

What is the role?

The Solution Delivery Manager is responsible for the implementation of professional services projects according to content, schedule, budget and quality, as agreed with the client. You will serve as a lead consultant as well as providing expert project management which will involve managing the demands of multiple projects simultaneously. You will be a trusted advisor to a number of clients, ensuring success across each client's projects, and ensuring extremely high levels of client satisfaction. As a senior member of the team you will mentor and develop more junior team members in consulting and project management skills. You will work with the management team to improve the quality of delivery within the team by recommending and making changes to processes and practices.

You will have a broad range of IT and consulting experience, with a desire to gain a deep functional knowledge of Access solutions and project management methodology. This customer-facing role is the main Access representative in a customer’s project and requires outstanding relationship management skills.

Responsibilities:

Project owner and accountable for successful delivery of the project, establishing what the customer views as a successful project and managing to those expectations
Manage multiple clients simultaneously
Responsible for overall client satisfaction and management of day to day client-level relationships, from client project team members to board level executives
Provide the functional and technical expertise to ensure successful project delivery through delegation, communication and cross-departmental and divisional coordination
Own and manage project budget, including project profitability and revenue forecasting
Establish strategic partnerships, striving to become a trusted advisor to the client's leadership
Must be able to command a group audience and lead discussions including best practice, solution delivery strategy, professional services methodology and executive-level requirement gathering
Owning project level escalations
Anticipate needs and position training, support and other solutions that may be needed for a successful customer experience
Ensure that engagements conclude with satisfied clients that are willing to be references for new potential clients
Engaging with pre-sales activities as required

Key experience & skills required:

Essentials

Ability to think strategically and turn business objectives into technical solutions
Ability to influence others in a matrix-team environment
Ownership of the project objectives, acting as voice of the customer and a tenacity required to achieve success
Ability to quickly become an expert in Access Recruitment products through learning and practice
Project management experience of projects with multiple workstreams with budgets ranging from £30-200k
Experience implementing project controls; risk, issue, dependency and change control management
Internal and external stakeholder management, providing progress reports on a timely basis
Strong written and verbal communication skills in English
Experience of working with all levels of client and Access project stakeholders up to and including board level
Collaborative and consultative work style in line with company values ‘making Access better every day’
Delivering successful projects in line with the company values ‘winning with our customers’
Excellent time management
Strong customer focus behaviors, results driven, dynamic, adaptable, and a proactive can do attitude
Desirables

Degree or professional equivalent
Consultancy experience, including team leadership and involvement in selling professional services
Experience of escalation resolution
Relevant accreditations such as ITIL Foundation, PMP or industry-specific certifications

What’s in for you:

We are a growing software company and we deliver on what we say we do. We take the development of our people very seriously! We will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference.

You will get:

• Healthy, friendly, and inclusive culture

• Flexible working hours

• Competitive salary package

• Great Holiday Package - starting from 25 - which goes up the longer you’re with us

• Charity day - day off paid by the company for volunteering activities

• Private Healthcare & Life Insurance

• Sport Allowance Eligibility

• Meal tickets

• Referral Bonus

• Christmas Bonus

• Big Break - all-inclusive holiday paid by the company



At Access we’re all about helping everyone Love Work and Love Life. Why? Because we believe people can only be their best when they can be themselves. So, if you are excited about this role, but your past experience doesn’t match perfectly, we’d still love to hear from you. You might just be whom we are looking for.

We love the fact that we’re all different. We believe by having more diverse perspectives at work improves how we run our business, helps us to better support our customers, and when you think about it, it’s just more fun!

What’s holding you back? Come and be part of our Amazing Access Family!