Customer Service Agent

Short company description

Temps is the leading company providing integrated HR services and workforce solutions for white collars professionals. Founded in 2011 as part of an IT group, historically we build our core expertise for the IT&C sector. Temps capitalized the market knowledge and expended its expertise to expanding industry sectors. The company has been growing out of passion for an outstanding performance for both candidates and clients. We continuously invest in technology and process digitalization as key components for a flexible and effective service.

What differentiates us is what makes us stronger as a team. Values are what keeps us together and define us In our efforts to achieve goals, honor commitment and create a great service experience.

Find your next career opportunity in our list of open positions. If you’re an experienced professional, that’s wonderful. If not, that’s still ok, as long as you have enthusiasm and drive. For us, it’s not about years, it’s about attitude.

Requirements

• Great active listening skills: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions and responding as appropriate
• Advanced communication skills
• Good customer service abilities: Actively looking for ways to help customers
• Relevant working experience, such as prior customer service roles, is essential
• Ability to work in shifts
• Fluency in Romanian and a good command of English
• Good knowledge of the Gaming industry (Nice to have)

Responsibilities

• Collaborate with team/shift leader & colleagues
• Respond quickly and efficiently to the customer via email/chat/phone
• Update customer database
• Internal communication with other departments, following pending issues related to customer's requests
• Always be updated with the company's product, promos, policy and changes as required
• Your empathy, active listening skills, and a "can do’" attitude will allow you to blend smoothly
into the team

Monthly salary offered

3300 - 4000RON

Benefits

• Performance bonus
• Medical subscription
• Gym membership
• Trainings
• Courses
• Certifications
• Payment / Compensation for extra hours
• Flexible work schedule
• Teambuildings / trips
• Parties / company events
• Laptop
• Fun / Relax Area