Senior Manager, Renewals & Customer Success (German speaker)

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Employer: Veeam Software
  • Sales
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Updated at: 19.05.2024
    Remote work: On-site

    Veeam(R), the #1 global market leader in data protection and ransomware recovery, is on a mission to empower every organization to achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud. 

    Headquartered in Columbus, Ohio, with offices in more than 30 countries, Veeam protects over 450,000 customers worldwide, who trust Veeam to keep their businesses running.

    The Senior Manager, Renewals and Customer Success is responsible for building, managing and leading a team of Renewals Sales Representatives and/or Associate Managers/Managers within a regional business segment by overseeing all activities related to retention of customers on maintenance contracts, upsell opportunities and consistently meeting or exceeding renewal quotas.  In addition, this leader serves as a technology-focused sales professional who provides strategic business direction and technical vision across the region, and driving Veeam revenue through expert account planning, resource planning and allocation.  The Senior Manager of Renewals Sales provides leadership to the team to encourage professional and personal growth of each team member while delivering positive results for the company.  Success in the role requires an organized, team player, with the ability to manage multiple renewals sales campaigns simultaneously with a focus on ensuring that the value of Veeam solutions are understood by customers and partners.

    Your tasks will include:
    • Leads a team of 20-40 Renewals Sales Representatives and/or Associate Managers/Managers driving overachievement and goals with coaching, performance management, engagement, and career development
    • Coaches team members to improve their results
    • Nurtures a positive team environment, in alignment with Veeam's Core Values
    • Manages team performance against quotas and sales forecasts, executes operating plans, and ensures sales objectives are met
    • Drives revenue and contributes to the continued growth of Veeam through consistently achieving individual and team quotas
    • Monitors daily activity of Renewals Sales Representatives, including sales activities and use of Veeam's customer relationship management system (
    • Drives metrics regarding performance of renewal rates, prepaid maintenance, and upsell/cross-sell activities
    • Collaborates with field sales employees on territory division of labor and sales execution
    • Grows maintenance revenue through improving renewal practices
    • Proactively monitors pipeline of expiring contracts to forecast renewal closure
    • Handles customer and partner escalations
    • Drives positive change in the department, looks to maximize the entire departments performance through analysis and process improvements
    • Leads by example and mentors Managers and/or Associate Managers through sharing best practices from personal experience in a management role
    • Building the Sales Team
    • Creating a Culture of Trust
    • Coaching the Sales Team, and/or Associate Managers that report to them
    • Aligning and Executing Sales Strategy
    • Delegation & Empowerment
    • Motivating the Sales Team
    • Guiding the Sales Transformation
    • Building Customer Relationships
    • Creating a Service Reputation
    • Recruitment and selection
    • Managing employee relations and difficult interactions
    What we expect from you: 


    • Basic: Bachelor's Degree required (a combination of education and experience will be considered)


    • Minimum of two (2) years of sales management or supervisory experience preferred;
    • Experience of managing first-line managers is a big plus;
    • Demonstrated experience in building, training, managing, developing, and getting results from an inside sales team
    • Skilled motivator with demonstrated ability to coach and develop sales staff to exceed targeted sales objectives and deliver high quality service to customers
    • Ability to work in a semi-autonomous and fast-paced environment; must be a high-energy, motivated self-starter
    • Proven track record of driving high volume, transactional sales along with more complex enterprise sales
    • Ability to work well with all levels of people and teams in a matrix-organization structure, including to work with variety of leaders from different lines of business
    • Ability to adapt to changes in roles and responsibilities
    • Demonstrated negotiation skill
    • Demonstrated work ethic and teamwork

    General Knowladge:

    • Advanced English & German 
    • Communication skills; Active Listening Skills; Presentation Skills; Problem-solving skills
    • Telephone and internet based sales experience required
    We offer:
    • Private medical insurance for you, one adult dependent, and your children
    • Meal tickets
    • Private pension plan
    • Life insurance
    • Vision reimbursement
    • Annual leave and additional vacation days based on tenure
    • Cafeteria Benefit Plan where you will be able to flexibly customize your benefits package based on your budget and personal needs
    • Veeam Care Days - additional 24 hours for your volunteering activities
    • Professional training and education, including courses and workshops, internal meetups, and unlimited access to our online learning platforms (Percipio, Athena, O'Reilly) and mentoring through our MentorLab program.


    Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

    Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.  

    The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes. 

    By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.