Flow Advisor - Service Client with French

Employer: Societe Generale Global Solution Centre
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 22.04.2024
    Remote work: Hybrid
    Short company description

    Societe Generale Global Solution Centre (SG GSC) is a business solution center for Societe Generale, one of the largest European financial groups. We provide high-quality professional services for more than 35 countries in various fields of activity – Finance & Accounting, Human Resources, Information Technology, Know Your Customer, Compliance and Business Advisory. Our mission is to be a partner of choice, valued for owning, transforming and innovating through best in class talent.

    Requirements

     Previous professional experience of at least 2-3 years in customer support activities
     Professional experience in banking is an advantage but not mandatory
     Exposure to a multinational environment is an advantage
     Knowledge or experience regarding incident management activity is an advantage (but not mandatory)
     Mandatory foreign languages: French, English;
     Advanced oral and written communication skills
     Rigor and organizational capacity
     Customer orientation

    Responsibilities

     Takes phone and/or e-mail requests from internal users (Back Offices and branches) or external customers regarding financial flows.
     Responds directly to requests, escalates if necessary to the Level 2 support team (analysts), follows up on their resolution and communicates progress to customers.
     Enters information (requests and responses) into a ticketing tool.
     Relaunches flows for a quick resolution of requests and complaints
     Helps detect potential incidents/anomalies by alerting analysts to the affected scope.
     Write and submit incident communication
     Create various statistics regarding customer requests
     Update the information tools (FAQ, FLY Libraries,...)
     Maintains and protects the confidentiality of all information about the users of the products
     Ensures back-up activities on other projects within the team, either by phone or email, depending on business needs.

    Other info

    SG GSC is a Great Place to Work® certified company. In this context, you will find a flexible environment and culture, autonomy, constant learning opportunities, dynamism and talented people, making your experience a real career accelerator. You will also discover the full diversity of our professions, in a sector in continuous evolution and innovation.
    If you want to ambitiously pursue your goals, you've come to the right place.

    In addition, you will benefit from all our advantages:
    • competitive remuneration, including an annual performance bonus;
    • preventive health plan and group health and life insurance;
    • wide range of flexible benefits within a monthly budget;
    • office benefits, wellness and mental health programs;
    • various social benefits and bonuses for personal or family events;
    • 8 hours per day between 8:30 a.m. and 8:30 p.m. and flexible working environement;
    • additional paid and unpaid leave, including sabbatical leave;
    • learning and growth opportunities based on individual development and career plans;
    • unlimited access to various eLearning resources.

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