Operational and Process Excellence Consultant

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Employer: Bosch Timisoara
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • Timisoara
  • Updated at: 10.04.2024
    Remote work: On-site

    Company Description

    At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives.

    Bosch Service Solutions is part of Bosch Group and a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology, the opportunities of the Internet of Things and speaking over 18 foreign languages, Bosch Service Solutions Timisoara operates successfully in two fields: Business Services and Shared Services. The experts offer support in areas such as Finance, Accounting, Controlling, Purchasing and Sales Commercial. The team of professionals, also have expertise in areas such as Technical and IT, Customer Care, Production Support and other services. 

    Our responsibility goes far beyond business. We're independent of stock markets and bound to the purpose of the Robert Bosch Foundation; our success directly benefits society, the environment, and future generations.

    Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference.

    Work #LikeABosch

    Qualifications

    • University Diploma;
    • Language: English and German (is a plus);
    • Highly self-motivated, persuasive, assertive, team-oriented, and communicative;
    • Strong communication skills, independence, persuasiveness & assertiveness;
    • Ability to work under pressure;
    • Flexibility;
    • Conceptual, structured and solution-oriented;
    • Experience in change management and organizational, projects and event management;
    • Experience with international & intercultural teams;
    • Workshop moderation & coaching;
    • Knowledge in the application of agile methods, Lean, BPS;
    • Digital knowledge: MS Office 365 - Advanced, Virtual Collaboration Tools.


    Additional Information

    #LikeABosch Benefits:

    Financial benefits :

    • Flexible benefits system - In addition to your salary, we provide 2700 RON/year through your benefits account, allowing reimbursements based on your preferences;
    • Meal tickets - A balanced diet includes at Least one hot meal per day, therefore we offer you meal tickets with a value of 28 Ron;
    • The 13-th salary - Your contribution to Bosch is valuable. Celebrate a successful year with the 13th salary, just in time for the winter holidays; 
    • Celebrate together - We Like to give presents to our Loved ones, therefore we offer you 300 Ron for Christmas and for Easter. Your minor children will enjoy this benefit too, as they will also receive 300 Ron;
    • Loyalty bonus: We value your commitment and at 5 years you will receive 750 RON, at 10 years 1500 RON and for every additional 5 years brings another 1500 RON. It's our way of saying thank you for being part of our journey.
    • Language courses - A new language is a key to a new world, so we invite you to learn languages in your free time, and get a discount of up to 1200 RON/ year (e.g.: two modules of 600 RON each). Please note that the discount is based on the certification that you have passed the specific module.
    • Referral bonuses - We build our teams on trust, so we encourage you to refer new candidates to us through our program: Recommend Bosch. For certain positions we will honor you with an attractive bonus;
    • Relocation package - If you're being recruited from more than 50 km, we provide a standard relocation package of 500 Euro (conditions apply). This is a one time fee, paid together with your first salary.
    • Life events celebration - Your family is growing while working at Bosch? We congratulate your newborn with a 1000 Euro bonus; 
    • Unforeseen situations - In case of unfortunate events, we support you by offering you free days and financial support (handled on a case by case basis);
    • Discounts to our partners - We have a strong network in our community so that we can offer you discounts to various business such as ISHO, Vodafone and others.

    Work-Life Balance :

    • Smart Work - Our working contracts are standardized to include home office. On some occasions, you might be asked to come to the office (trainings, workshops, team events). Talk to your leader for more information.
    • Flex-time possibility - We care about your personal schedule, therefore we try to offer you flexible working hours, according to personal and business needs. Please discuss with your leader.
    • Growing number of vacation days - Work-life balance is essential for us, therefore we offer you 1 more day of vacation for every 2 years you spend in Bosch. We start with 25 days.
    • Internal communities - You are welcome to become an active member of our internal communities: Trainers Community, Wellbeing Community, Quality Ambassadors, Project Management Ambassadors, IT Community and many others;
    • Work from abroad : Do you want to work a few days from abroad? Our Smart Work concept allows you to work from outside Romania for up to 30 days per year. Conditions apply. Please contact HR for support.

    Health and sport :

    • Medical subscription - We know how important health is, so you get a medical subscription through the Regina Maria network, paid by the company. Extended package of medical tests, free or reduced ultrasounds, consultations.
    • Sport benefits - Being active helps you in your personal and professional Life, so we encourage you to stay in shape by using the 7Card discount for Smartfit Studio; See also: flexible benefits;
    • Psychological counseling -Through the medical subscription, you can benefit from a number of free psychological counseling sessions at Clinicile Oana Nicolau and at a discounted price afterwards.

    Development :

    • Bookster- the road to self improvement is paved by books. Borrow the books that interest you and your family through the Library that comes to your office (and your home).
    • Trainings and certifications -We believe in a Life-Long Learning approach, so we invite you to take part in technical and soft skills trainings delivered by our internal training team and through other methods.
    • Professional Development - Great opportunities to develop yourself within the company. Choose between different career paths: expert, project manager or associates manager. Whether an upward or lateral move - we'll be by your side.
    • Team-buildings - We organize yearly team-building activities for your department, so you get to know each other and build trust among your peers;
    • International Assignments - You have the possibility to work on international projects with and in other Bosch Locations, as we have offices in more than 60 countries worldwide;
    • Diversity and multicultural mindset - More than 10 different nations are  represented  and  several  Languages are  spoken  by  our  colleagues. Diversity Day is a special day dedicated to sharing our diverse cultural experiences;
    Job Description

    Main objective of the job:                                       

    • The OPEx consultant supports and advises on a global level in the continuous improvement of methods and processes in the operational environment with the aim of directing them more effectively and efficiently, as well as improving the leadership and collaboration culture and the quality of service. (OPEx stands for "Operational & Process Excellence@GS");
    • For this purpose, he uses BPS- LEAN and CIP methods as well as tools and strategies and applies agile practices in the implementation.

    Main attributions and responsibilities:

    • Implementation of OPEx/CIP and LEAN training concepts;
    • Organization and conduction of internal trainings and workshops;
    • Consulting of managers and employees on the operational application of OPEx/LEAN tools and methods;
    • Planning, execution and documentation of projects;
    • Identification, analysis and evaluation of improvement potentials;
    • Reporting of KPIs & savings;
    • For more information visit the link: ENG II OPEx Consultant - Unit of Opportunities @ GS Wiki (bosch.com). 

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