Internship Operations Support Analyst with French

This job is no longer active!

View all jobs Societe Generale Global Solution Centre active


View all jobs Internship Operations Support Analyst with French active on Hipo.ro

View all jobs Banks - Financial Institutions active on Hipo.ro

View all jobs Customer Support - Client Service active on Hipo.ro


Employer: Societe Generale Global Solution Centre
Domain:
  • Banks - Financial Institutions
  • Customer Support - Client Service
  • Job type: full-time
    Job level: Student/Graduate
    Location:
  • BUCHAREST
  • Updated at: 12.03.2024
    Remote work: Hybrid
    Short company description

    Societe Generale Global Solution Centre (SG GSC) is a business solution center for Societe Generale, one of the largest European financial groups. We provide high-quality professional services for more than 35 countries in various fields of activity – Finance & Accounting, Human Resources, Information Technology, Know Your Customer, Compliance and Business Advisory. Our mission is to be a partner of choice, valued for owning, transforming and innovating through best in class talent.

    Requirements

    • Bilingual English and French at an medium level;

    • Strong verbal and written communication;

    • Rigor and capacity of the organization;

    • Customer orientation and sense of service.

    Responsibilities

    We are looking to hire a Global Cash Support Operations Analyst who will have the role of managing customer requests, processing their requests and providing assistance through a tool.

    What you will do:

    Centralize requests from customers using this offer or from the customer's sales representative (calls and emails);

    Enter customer requests into the ticketing tool;

    Diagnose incidents and participate in handling incidents according to the processes in force;

    Trigger alerts;

    Transmit incidents to the services responsible for resolving them;

    Update and manage the incident tracking database;

    Assist by telephone during training or installation of GlobalCash range services;

    Install products at Société Générale customers (in France and internationally) when the customer requests it;

    Train users on the customer's site of services in the GlobalCash range when the customer requests it (in France and internationally);

    Propose improvements to processes and procedures related to the activity.

    Other info

    WHY JOIN US



    SG GSC is a Great Place to Work® certified company. Here, you will find a flexible workplace and culture, autonomy, constant learning opportunities, dynamism, and talented people, making this experience a real career accelerator. You will also discover all the diversity of our businesses, in a sector that is constantly evolving and innovating.

    If you feel like ambitiously pursuing your goals, then you have come to the right place.



    Plus, you will enjoy all our benefits:

    • Competitive remuneration, including an annual performance bonus;

    • Preventive health plan and group health and life insurance;

    • Wide range of flexible benefits within a monthly budget;

    • Office benefits, wellness and mental health programs;

    • Various social benefits and bonuses for personal or family events;

    • 8 hours per day between 8:30 a.m. and 8:30 p.m. and flexible (hybrid) work environment;

    • Additional paid and unpaid leave, including sabbatical leave;

    • Learning and growth opportunities based on individual development and career plans;

    • Unlimited access to various eLearning resources.

    Job-uri similare care te-ar putea interesa:

    BUCURESTI, Cluj Napoca,

    Aplica fara CV
    BUCURESTI,

    Aplica fara CV
    BUCURESTI,

    Vezi job-uri similare (300)