Internship Operations Support Analyst with French

Societe Generale Global Solution Centre (SG GSC) is a business solution center for Societe Generale, one of the largest European financial groups. We provide high-quality professional services for more than 35 countries in various fields of activity – Finance & Accounting, Human Resources, Information Technology, Know Your Customer, Compliance and Business Advisory. Our mission is to be a partner of choice, valued for owning, transforming and innovating through best in class talent.

• Bilingual English and French at an medium level;

• Strong verbal and written communication;

• Rigor and capacity of the organization;

• Customer orientation and sense of service.

We are looking to hire a Global Cash Support Operations Analyst who will have the role of managing customer requests, processing their requests and providing assistance through a tool.

What you will do:

Centralize requests from customers using this offer or from the customer's sales representative (calls and emails);

Enter customer requests into the ticketing tool;

Diagnose incidents and participate in handling incidents according to the processes in force;

Trigger alerts;

Transmit incidents to the services responsible for resolving them;

Update and manage the incident tracking database;

Assist by telephone during training or installation of GlobalCash range services;

Install products at Société Générale customers (in France and internationally) when the customer requests it;

Train users on the customer's site of services in the GlobalCash range when the customer requests it (in France and internationally);

Propose improvements to processes and procedures related to the activity.

WHY JOIN US



SG GSC is a Great Place to Work® certified company. Here, you will find a flexible workplace and culture, autonomy, constant learning opportunities, dynamism, and talented people, making this experience a real career accelerator. You will also discover all the diversity of our businesses, in a sector that is constantly evolving and innovating.

If you feel like ambitiously pursuing your goals, then you have come to the right place.



Plus, you will enjoy all our benefits:

• Competitive remuneration, including an annual performance bonus;

• Preventive health plan and group health and life insurance;

• Wide range of flexible benefits within a monthly budget;

• Office benefits, wellness and mental health programs;

• Various social benefits and bonuses for personal or family events;

• 8 hours per day between 8:30 a.m. and 8:30 p.m. and flexible (hybrid) work environment;

• Additional paid and unpaid leave, including sabbatical leave;

• Learning and growth opportunities based on individual development and career plans;

• Unlimited access to various eLearning resources.