Internship Operations Support Analyst with French

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Employer: Societe Generale Global Solution Centre
  • Banks - Financial Institutions
  • Customer Support - Client Service
  • Job type: full-time
    Job level: Student/Graduate
  • Updated at: 12.03.2024
    Remote work: Hybrid
    Short company description

    Societe Generale Global Solution Centre (SG GSC) is a business solution center for Societe Generale, one of the largest European financial groups. We provide high-quality professional services for more than 35 countries in various fields of activity – Finance & Accounting, Human Resources, Information Technology, Know Your Customer, Compliance and Business Advisory. Our mission is to be a partner of choice, valued for owning, transforming and innovating through best in class talent.


    • Bilingual English and French at an medium level;

    • Strong verbal and written communication;

    • Rigor and capacity of the organization;

    • Customer orientation and sense of service.


    We are looking to hire a Global Cash Support Operations Analyst who will have the role of managing customer requests, processing their requests and providing assistance through a tool.

    What you will do:

    Centralize requests from customers using this offer or from the customer's sales representative (calls and emails);

    Enter customer requests into the ticketing tool;

    Diagnose incidents and participate in handling incidents according to the processes in force;

    Trigger alerts;

    Transmit incidents to the services responsible for resolving them;

    Update and manage the incident tracking database;

    Assist by telephone during training or installation of GlobalCash range services;

    Install products at Société Générale customers (in France and internationally) when the customer requests it;

    Train users on the customer's site of services in the GlobalCash range when the customer requests it (in France and internationally);

    Propose improvements to processes and procedures related to the activity.

    Other info


    SG GSC is a Great Place to Work® certified company. Here, you will find a flexible workplace and culture, autonomy, constant learning opportunities, dynamism, and talented people, making this experience a real career accelerator. You will also discover all the diversity of our businesses, in a sector that is constantly evolving and innovating.

    If you feel like ambitiously pursuing your goals, then you have come to the right place.

    Plus, you will enjoy all our benefits:

    • Competitive remuneration, including an annual performance bonus;

    • Preventive health plan and group health and life insurance;

    • Wide range of flexible benefits within a monthly budget;

    • Office benefits, wellness and mental health programs;

    • Various social benefits and bonuses for personal or family events;

    • 8 hours per day between 8:30 a.m. and 8:30 p.m. and flexible (hybrid) work environment;

    • Additional paid and unpaid leave, including sabbatical leave;

    • Learning and growth opportunities based on individual development and career plans;

    • Unlimited access to various eLearning resources.

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