Customer Support – Night Shift

Employer: Swicon IT Services
Domain:
  • Customer Support - Client Service
  • IT Software
  • Telecommunication
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 25.02.2024
    Remote work: Hybrid
       

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    Short company description

    SwiconGroup is one of the leading members of the IT arena for almost a decade, since 2017 present also in Romania.

    Requirements

    • English – advanced level B2 or above
    • Excellent verbal and written communication skills, customer service skills, and positive phone manner
    • Detail-oriented and excellent follow-up skills
    • Able to multi-task in a fast-paced environment
    • Enjoy seeking answers to complex problems
    • Baccalaureate degree
    • 1 years of experience in similar roles or businesses is a plus

    Please note that this position requires you to work with US clients during US time. Available for evening/night shifts (first shift 15:30-00:00/ last shift 19:30 –04:00) + weekends. Also, please be aware that you must live in Bucharest for hybrid work, and applicants outside the EU will need a permit available for work 8 hours per day.

    Responsibilities

    • Providing high-quality and timely responses to inbound and outbound phone calls and customer inquiries via emails
    • Analyze, troubleshoot and resolve technical issues for music and sound system products
    • Supporting the company in a complete understanding of our client issues regarding billing and technical services; command thorough knowledge of all company products and services and departmental procedures; understanding all procedures within all related areas of the department and company
    • Entering data and providing information with a high degree of integrity
    • Problem-solving to resolve customer incidents and account reconciliation issues – on the first call whenever possible

    Other info

    • Start date – 26 February 2024
    • Salary offer: 3000 ron NET + bonuses and increases
    • Medical subscription; Meal tickets: 25 RON / day

    Monthly salary offered

    3000 RON

       

    You can apply to this ad only with your hipo.ro account, without creating a CV.

    Completing the web form for a new account on hipo.ro takes 2 minutes or you can go even faster by importing your data from Facebook or Linkedin.