Customer Support with English – Night Shift

Employer: Swicon IT Services
Domain:
  • Customer Support - Client Service
  • IT Software
  • Telecommunication
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 14.06.2024
    Remote work: Hybrid
       

    You can apply to this ad only with your hipo.ro account, without creating a CV.

    Completing the web form for a new account on hipo.ro takes 2 minutes or you can go even faster by importing your data from Facebook or Linkedin.
    Short company description

    SwiconGroup is one of the leading members of the IT arena for almost a decade, since 2017 present also in Romania.

    Requirements

    • Start date – around 8 July 2024
    • English – advanced level B2 or above
    • Excellent verbal and written communication skills, customer service skills, and positive phone manner
    • Detail-oriented and excellent follow-up skills
    • Able to multi-task in a fast-paced environment
    • Enjoy seeking answers to complex problems
    • Baccalaureate degree
    • 1 years of experience in similar roles or businesses is a plus

    Please note that this position requires you to work with US clients during US time. Available for evening/night shifts (first shift 15:30-00:00/ last shift 19:30 –04:00) + weekends. Also, please be aware that you must live in Bucharest for hybrid work, and applicants outside the EU will need a permit available for work 8 hours per day.

    Responsibilities

    • Providing high-quality and timely responses to inbound and outbound phone calls and customer inquiries via emails
    • Analyze, troubleshoot and resolve technical issues for music and sound system products
    • Supporting the company in a complete understanding of our client issues regarding billing and technical services; command thorough knowledge of all company products and services and departmental procedures; understanding all procedures within all related areas of the department and company
    • Entering data and providing information with a high degree of integrity
    • Problem-solving to resolve customer incidents and account reconciliation issues – on the first call whenever possible

    Other info

    • Start date – around 8 July 2024
    • Salary offer: 3000 RON NET

    BONUSES:
    The payrate is higher between:
    • 10 pm – 12 am (midnight) – 25% more
    • 12 am (midnight) – 4 am – 50 % more
    • For every weekend day that you work, you will get a bonus of 50 RON / day
    • Meal tickets 25 RON/day
    • Medical subscription at MEDICOVER

    Monthly salary offered

    3000 RON

    Benefits

    • Medical insurance
    • Meal vouchers

       

    You can apply to this ad only with your hipo.ro account, without creating a CV.

    Completing the web form for a new account on hipo.ro takes 2 minutes or you can go even faster by importing your data from Facebook or Linkedin.

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