Video Moderation gaming support: German&English(from office)

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Employer: TELUS International
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 05.03.2024
    Remote work: On-site

    Join a customer support team for our client, thе largest user-generated online gaming platform, thе #1 gaming site for kids and teens.

    Recommended skills set:

    • Medium level of Gernan and English (B2 in written and oral).
    • Availability for a full time schedule, covering shifts 24/7, Monday - Sunday
    • Availability to work from the office(Afi Park 3, Bucharest)
    • Highly developed sense of integrity and commitment to community safety.
    • Demonstrated passion for excellence with understanding their actions impact not only single users but an entire online community.
    • Ability to communicate clearly and professionally, both verbally and in writing.
    • Has "thick skin" and be able to handle reviewing a wide variety of content/text.
    • Has a pleasant, patient and friendly attitude.
    • Strong self-organization, decision making and analytical abilities.
    • Strong detail orientation and communication/listening skills.
    • Willingness to work a flexible schedule, including weekends, evenings and overtime
    • Possess a strong work ethic and team player mentality.
    On this rolе, you would:
    • Develop a solid understanding of client moderation rules and guidelines.
    • Review uploaded content and take applicable actions to approve, disapprove, or escalate the content.
    • Review reported content - mark and categorize applicable Terms of Service (TOS) and
    • Assign accurate moderation actions against accounts in line with the client Moderation Matrix.
    • Be able to review and maintain professionalism with all types of potential content. Agents will encounter all variety of content, including content that is graphic, violent, explicit, pornographic, and disturbing.
    • Show appropriate judgement in alerting sr. mods and leads to escalated content that requires further action.
    • Become proficient in multiple internal toolsets and queues.
    • Communicate effectively with team members via chat and email.
    • Aid in reporting of inappropriate use of the client content on off-site platforms such as Twitter, YouTube, Facebook, etc.
    • Use both canned and custom messaging in a professional manner to accurately leave internal notes and provide clear messaging back to users on moderation actions.

    We offer:
    • A multicultural fast-growing environment
    • Above-average fixed salary, performance and tenure-based bonuses, depending on the position
    • Monthly meal tickets
    • Free access to our modern and fully-equipped employees' gym space in our office building in Bucharest
    • Private medical subscription coverage
    • Extra health benefits: special discounts for dental care and optical services with our partners
    • Reimbursement for your public transportation subscription, after the trial period (if you work from office)
    • Gym subscription reimbursement, after the trial period
    • Free subscription to the Bookster virtual library
    • Dedicated psychologist available for free sessions (online or face to face)
    • Special discounts and rates for a variety of services and products: from telecom and banking to tech and home appliances, library, wellness, travel and many more
    • Paid training and international career opportunities
    • Multilingual exposure - improve your spoken and written language skills
    • Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long​

    Benefits

    • Performance bonus
    • Special events bonus (ex: Easter, Christmas)
    • Medical subscription
    • Gym membership
    • Trainings
    • Courses
    • Certifications
    • Bookster subscription
    • Extra days off
    • Fun / Relax Area
    • Meal vouchers
    • Gift vouchers

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