Commercial Customer Support with Bulgarian

Talent Stream is looking to join forces and place candidates who:
- Have minimum three (3) years worth of experience
- Throughout their career, have achieved excellent results they are proud of
- Are looking for the right organization where they can make a long-lasting, positive contribution

Modern recruitment requires a higher degree of professionalism and client service standards which exceed the ones practiced today on the Romanian market.

Education: Associate’s Degree requested, Bachelor’s Degree preferred;
Fluent in Bulgarian and English;
Previous experience in customer support or sales is desirable;
Working electrical knowledge an advantage.
Ability to multi-task (logging queries while speaking with customers);
PC skills (Microsoft, Windows, ERPs);
Basic aptitude for learning technical concepts essential;
Excellent interpersonal, communications and time management skills;
Ability to work on own initiative, but also as part of a team;
Strong verbal and written communication skills are required;
Flexible and have the ability to learn quickly;
Previous CRM experience an advantage.

What will you do?

Provide first-level general support pre-sales and post-sales, telephone, mail and electronic to client customers and partners or assure a proper escalation to the first-level technical support: price & availability, product selection, product substitution, answer question on catalog or online application, support on on-line self-service tools;
Responsible for answering incoming telephone calls, e-mails, web-based tickets and prioritizing customer’s support needs;
Order Management: enter, change, and manage requests related to orders in cooperation with country representatives;
Provide support to the customers for commercial and logistic returns products;
Provide support to the customers for solving logistic and commercial complaints;
Proactive information communication;
Complete documentation and follow up on all commitments and customer details;
Actively create/modify knowledge database;
Collaborate with Marketing on new product launches
Ongoing proactive research and learning about new products, technologies and applications;
Participate in the interaction center’s continuous improvement process;
Liaise between customers, After-Sales and Marketing regarding Product Quality Returns.
Acts as backup for colleagues who offer customer service support in the same language when they are not in the office and/or for colleagues who offer support in a different foreign language in English when they are not available.

• Bonus de performanta
• Abonament medical
• Asigurare medicala
• Laptop
• Telefon mobil
• Tichete de masa