Commercial Customer Support with Bulgarian

Angajator: Talent Stream
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 25.02.2024
    Remote work: On-site
       

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    Scurta descriere a companiei

    Talent Stream is looking to join forces and place candidates who:
    - Have minimum three (3) years worth of experience
    - Throughout their career, have achieved excellent results they are proud of
    - Are looking for the right organization where they can make a long-lasting, positive contribution

    Modern recruitment requires a higher degree of professionalism and client service standards which exceed the ones practiced today on the Romanian market.

    Cerinte

    Education: Associate’s Degree requested, Bachelor’s Degree preferred;
    Fluent in Bulgarian and English;
    Previous experience in customer support or sales is desirable;
    Working electrical knowledge an advantage.
    Ability to multi-task (logging queries while speaking with customers);
    PC skills (Microsoft, Windows, ERPs);
    Basic aptitude for learning technical concepts essential;
    Excellent interpersonal, communications and time management skills;
    Ability to work on own initiative, but also as part of a team;
    Strong verbal and written communication skills are required;
    Flexible and have the ability to learn quickly;
    Previous CRM experience an advantage.

    Responsabilitati

    What will you do?

    Provide first-level general support pre-sales and post-sales, telephone, mail and electronic to client customers and partners or assure a proper escalation to the first-level technical support: price & availability, product selection, product substitution, answer question on catalog or online application, support on on-line self-service tools;
    Responsible for answering incoming telephone calls, e-mails, web-based tickets and prioritizing customer’s support needs;
    Order Management: enter, change, and manage requests related to orders in cooperation with country representatives;
    Provide support to the customers for commercial and logistic returns products;
    Provide support to the customers for solving logistic and commercial complaints;
    Proactive information communication;
    Complete documentation and follow up on all commitments and customer details;
    Actively create/modify knowledge database;
    Collaborate with Marketing on new product launches
    Ongoing proactive research and learning about new products, technologies and applications;
    Participate in the interaction center’s continuous improvement process;
    Liaise between customers, After-Sales and Marketing regarding Product Quality Returns.
    Acts as backup for colleagues who offer customer service support in the same language when they are not in the office and/or for colleagues who offer support in a different foreign language in English when they are not available.

    Beneficii

    • Bonus de performanta
    • Abonament medical
    • Asigurare medicala
    • Laptop
    • Telefon mobil
    • Tichete de masa

       

    Puteti aplica la acest anunt doar prin crearea unui cont pe hipo.ro, fara sa va creati si un CV.

    Completarea formularului de cont nou pe hipo.ro dureaza doar 2 minute sau puteti importa datele din Linkedin sau Facebook pentru a rezolva si mai rapid.