Customer Care with English

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Angajator: Internet Marketing Online
Domeniu:
  • Customer support - Client service
  • Fundatii - Voluntariat - ONG
  • Relatii Publice
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • Timisoara
  • Actualizat la: 08.12.2023
    Remote work: Hybrid
    Scurta descriere a companiei

    Internet Marketing Online este o firma specializată în Customer Support Services având departamente de front-office și back-office în industria de iGaming.

    Cerinte

    Your responsibilities will be:
    - Maintaining a positive, empathetic and professional attitude toward customers at all times.
    - Responding promptly to customer inquiries.
    - Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
    - Identify and assess customers' needs to achieve satisfaction.
    - Cancel or upgrade accounts.
    - Communicating with customers through various channels: e-mail, chat and phone calls.
    - Acknowledging and resolving customer complaints.
    - Processing forms, applications, and requests.
    - Keeping records of customer interactions, transactions, comments and complaints.
    - Communicating and coordinating with colleagues/team leader as necessary.
    - Providing feedback on the efficiency of the customer service process.
    - Ensure customer satisfaction and provide professional customer support.

    Responsabilitati

    The main requirements for this job are:
    - Proficient English language, both written and spoken;
    - Good PC and Microsoft Office skills;
    - Ability to stay calm when customers are stressed or upset;
    - Customer orientation and ability to adapt/respond to different types of characters;
    - Ability to multitask, prioritize and manage time effectively;
    - Experience working with customer support is a plus.

    Working program:
    Willingness to work on shifts, and 2 weekends per month.
    Shifts might change according to product evolution.

    The shifts are 8 hours/day from Monday to Friday and can vary in the time interval 07:00 - 23:00 RO time (07:00 - 15:00 / 09:00 - 17:00 / 10:00 - 18:00 / 15:00 - 23:00) + 2 weekends per month.

    Alte informatii

    Internet Marketing Online specializes in Customer Support Services including front-end and back-end in the iGaming industry.
    We are now recruiting for a Customer Care with English to join our team on a full time and permanent basis.

    Beneficii

    • Bonus de performanta
    • Prime ocazii speciale (ex: Paste, Craciun, 8 mar etc)
    • Abonament medical
    • Abonament la sala sport
    • Training-uri
    • Program de lucru flexibil
    • Teambuilding-uri / excursii
    • Petreceri/evenimente companie
    • Laptop
    • Tichete cadou