Order Management Specialist with French

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Employer: Swicon IT Services
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 23.12.2023
    Remote work: Hybrid
    Short company description

    SwiconGroup is one of the leading members of the IT arena for almost a decade, since 2017 present also in Romania.

    Requirements

    Requirements / Knowledge and Skills:

    • University degree
    • Experience in customer interaction
    • Experience in working with multiple countries/sub-regions at a high level of complexity
    • Fluency in English & French
    • Medium to advanced Microsoft Office tools knowledge, SAP

    Competencies:

    • Customer-oriented –always keeps a customer focus
    • Team spirit
    • Flexibility and adaptability
    • Strong analytical skills
    • Ability to work and multitask under pressure
    • Meet agreed deadlines for action

    Responsibilities

    General responsibilities:

    • Ensures the accuracy of the processes and tasks from the Supply Chain Customer Operations department
    • Acknowledging customer’s orders, processing payments and ensuring the correct quantity of items before distribution
    • Monitor inventories and inspect the condition and proper labeling of items
    • Use of systems to modify orders, close collaboration with other teams in the company
    • Monitoring orders and informing customers/partners/distributors
    • Monitoring invoicing claims and disputes
    • Ensures the compliance of the processes, as per the company’s internal policies
    • Delivers any other task or work-related responsibility as requested by the manager

    Job Responsibilities:

    • Backlog accountability
    • Financial & revenue management
    • Communication & E2E coordination
    • Escalation ownership

    Monthly salary offered

    4500 - 5000 RON

    Benefits

    • Medical insurance
    • Laptop
    • Mobile phone
    • Meal vouchers